Conduct Risk Specialist

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 1.6 million members: 800,000 UK and 800,000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2500 Tideans globally - we’re diversity champions!
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, India

About the role

As a Conduct Risk and Compliance Specialist you’ll have the rare opportunity to:

We are seeking a highly experienced and principled Conduct Risk Specialist to join our growing team in India. The ideal candidate will possess a deep understanding of the Indian financial services regulatory environment, particularly concerning conduct risk, and will be adept at navigating complex regulatory requirements while fostering a culture of fair customer outcomes.

• Work across the whole business, including with senior stakeholders, on a wide variety of interesting projects and tasks.
• Be part of a small and growing Compliance team where the team dynamic is friendly, ambitious and supportive - and where each person in the team has a real impact. As part of our team, your opinions will carry real weight across the organisation.
• Support Tide business and ensure alignment and consistency in how we manage conduct risk across as per the country regulatory requirement & as per Tide’s global Standards.
• Be part of the second line of defence as a trusted advisor who provides an independent perspective.
• Be central to ensuring that Tide delivers on one of its core value.
• Completing risk assessments on new products and services from a conduct risk perspective to support go/no go decisions.
• Analysing the results of conduct risk data to measure customer outcomes and identify conduct risks, trends and issues.
• Providing expert advice and challenge to the business on new projects from a regulatory/customer-first perspective.
• Providing training to the business on conduct risk, including supporting the roll out of a global conduct risk approach.
• Supporting other important work such as board and committee reporting, conducting regulatory research and interpreting new regulations and developing conduct risk policies, Customer grievances policies and strategies.

What we are looking for

• Regulatory Expertise:
• Demonstrated ability to understand, interpret, and apply financial services regulations and guidelines issued by the Reserve Bank of India (RBI), IRDAI, and other relevant Indian authorities, with a particular focus on conduct risk.
• Thorough knowledge of the Payment and Settlement Systems Act (PSSA), RBI Master Directions related to Prepaid Payment Instruments (PPIs), Digital Lending,
• In-depth understanding of regulatory requirements related to Customer Protection (e.g., Consumer Protection Act 2019, RBI Integrated Ombudsman Scheme), Grievance Redressal Mechanisms, principles of Fair Practices Code, responsible lending, and the emerging concept of preventing "Dark Patterns" in digital offerings.
• Familiarity with data privacy regulations (e.g., DPDP Act 2023 as applicable to financial entities), IT Act, and cybersecurity guidelines relevant to financial services.
• Knowledge of AML/CFT regulations (PMLA) and their implications for customer conduct.
• Ability to translate complex regulatory requirements into practical, implementable business processes and controls.
• Stakeholder Management & Influence:
• Proven comfort and effectiveness in working with, influencing, and constructively challenging senior stakeholders (e.g., C-suite, Board members) across various functions (Product, Technology, Legal, Operations, Business Development) where necessary.
• This requires a high level of confidence, strong principles, exceptional communication, and superior soft skills to drive desired conduct outcomes.
• Experience & Industry Knowledge:
• Proven experience of 8+ years in risk management, compliance, regulatory affairs, or Nodal Officer roles within the Indian financial services industry, specifically with Banks, NBFCs, FinTechs (Payment Aggregators/Gateways, PPI Issuers, Digital Lenders), or Payment Industry entities.
• Strong understanding of regulatory guidelines, emerging FinTech products, and market dynamics within India.
• Demonstrable experience in performing an oversight position, monitoring Key Risk Indicators (KRIs) related to conduct risk, and providing proactive Compliance/Conduct Risk Advisory to business teams on new initiatives, products, and services.
• Risk Management Frameworks:
• Thorough knowledge and practical experience with risk management frameworks applicable to regulated entities in India, including the ability to identify, assess, and mitigate various types of risks such as compliance, market, credit, liquidity, operational, and specifically, conduct risks.
• Experience in developing, implementing, and monitoring internal controls designed to mitigate conduct risks.
• Analytical & Communication Skills:
• Strong analytical and problem-solving skills, with the ability to dissect complex regulatory issues and business models.
• Excellent written and verbal communication and interpersonal skills, with the ability to effectively convey complex risk concepts and regulatory nuances to both technical and non-technical stakeholders across the organization.
• Proficiency in drafting clear, concise, and comprehensive internal policies, procedures, and external communications (e.g., regulatory responses).
• Teamwork & Organisational Impact:
• Proven ability to be a strong team member, capable of building and working effectively within a high-performing risk management team, fostering collaboration, and driving organizational change towards a strong conduct culture.
• Strong organizational and time management skills, with the ability to manage multiple priorities, work independently, and meet deadlines under pressure.
• Data & Research Orientation:
• Strong research skills to stay updated on evolving regulatory landscape and industry best practices.
• Data-driven approach, with an ability and interest to develop and improve current tools for the generation of Management Information (MI) related to conduct risk, providing actionable insights for senior management.

Preferred Qualifications & Experience:

• Professional certifications such as FRM, CAMS, JAIIB, CAIIB, or other relevant risk/compliance certifications are highly preferred.
• Prior experience in interacting with the Reserve Bank of India (RBI), including addressing RBI responses, supporting the business on regulatory notifications, enquiries, and thematic reviews/inspections.
• Experience in a Banking, FinTech, Payments/E-money Firms, or Consultancy organization focusing on regulatory compliance or risk.
• Prior experience in a Risk, Legal, Regulatory Research, Oversight, or Monitoring position.
• Familiarity with the operations of PPIs, UPI, and other open architecture payment systems in India from a conduct risk perspective.

What you’ll get in return:

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• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD benefits
• Mental wellbeing platform Plumm
• Learning & Development budget
• WFH setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid day-offs for volunteering or L&D activities

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.