Full time
Remote
Marketing
Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services.
We’re doing this by building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what’s next: providing personalized concierge services to their customers.
To deliver this combination of powerful AI systems and well designed tooling we’re leveraging Jamie’s experience as an early member of Google’s generative AI team and Steve’s experience building for operational teams at Stripe, as well as the experience of our team who’ve joined us from places like Stripe, Canva, Atlassian, Dropbox and Dovetail.
We are growing fast, have paying customers, real revenue, an exciting roadmap and a strong sales pipeline. We’ve raised over USD 50m from leading VCs and angel investors, including QED, Blackbird, Square Peg, Claire Hughes Johnson (ex Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO).
… and a handful of other enterprise customers with over 1 million support tickets a year.
We're hiring a founding Content Strategist to define how Lorikeet shows up in the world. You'll build our content strategy and brand from scratch, setting the vision, sourcing partners, and overseeing execution across every channel. You'll experiment with different formats to find what resonates, then build scalable systems around what works. The ideal person translates customer insights into compelling content that educates and drives the pipeline. You're comfortable developing strategy, writing creative briefs, and providing quality control on deliverables. Perfect for someone who wants to build from zero.
You're a strategic thinker who can craft the vision and direct partners to execute it. You're excited to experiment with different formats and channels to discover what genuinely serves customers and drives results. You'll work with agencies and freelancers on execution while providing quality control and strategic oversight.
You might be a fit if you:
If you don't quite match this and are from an under-represented background we strongly encourage you to reach out. We know first hand that diverse teams are higher performing and are proud that our team reflects a broad spectrum of identities and lived experiences.
Lorikeet uses Automated Employment Decision Tools (AEDT) to assist in the candidate screening process. These systems help us efficiently review a high volume of applications by analyzing qualifications, skills, and experience against the requirements of the job description.
The use of AI is intended to enhance, not replace, human judgment. Final hiring decisions are made by human recruiters and hiring managers who review all relevant information, including AI-generated assessments, to ensure a fair and comprehensive evaluation.
Our AI systems are regularly audited and monitored to prevent and mitigate bias. We are committed to ensuring that our technology-assisted processes comply with all federal, state, and local anti-discrimination laws.
If you require a reasonable accommodation to participate in our application process, please contact us at: people@lorikeetcx.ai