Credit Control Leader

We are seeking a talented individual to join our Fiduciary Operations team. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office.

This is a pivotal role that oversees the credit control and reconciliation functions within the organization, ensuring timely payments, resolving discrepancies, and maintaining strong client and insurer relationships. Reporting to the Asia Fiduciary Leader, this individual will collaborate closely with Accounting Operations, Controllership, and the business to monitor payment statuses, resolve outstanding collections, minimize risk of bad debts, and drive continuous improvement in collection and reconciliation processes.

The Credit Control Leader will report to the Asia Fiduciary leader with a dotted line reporting to Singapore Operations Leader, and he will play a key role in safeguarding the company’s financial health while supporting business growth through effective collection activities and stakeholder engagement. The role requires a blend of leadership, analytical skills, and operational expertise to ensure accurate and efficient cash collection and account reconciliation.

We will count on you to:

Minimizing Bad Debt & Collections Optimization

• Oversee the collections process, ensuring timely collection of receivables and minimizing overdue balances.
• Develop preventive measures to strengthen customer payment timeliness and implement strategies to improve collection efficiency, reduce days receivables outstanding (DRO), and enhance cash flow.
• Manage escalation processes for overdue accounts, including negotiations and dispute resolution.
• Track and report on key metrics related to receivables, collection performance, and bad debt.
• Track, monitor, and resolve collection and payment-specific queries, referring to appropriate stakeholders such as Finance, Operations, Brokers, and management for resolution

Regional Fiduciary value stream alignment

• Drive and participate in key transformation projects and projects that drive continuous improvement, developing best practices, ensuring alignment against financial target and objectives.
• Work with Asia Fiduciary Leader to streamline processes and ensure strategy is aligned with regional needs and priorities
• Work on annual strategy setting, budgeting, etc., and alignment of strategy and budget with country budgets and growth and operational requirements
• Creating reports and dashboards to provide insights for financial, operational and strategic reporting

Stakeholder Engagement & Leadership

• Lead and develop the credit control team, fostering a high-performance culture focused on accuracy, compliance, and continuous improvement
• Mentor team members and new hires, ensuring they achieve competency in reconciliation, collection, and dispute resolution processes
• Manage escalation processes for overdue accounts, including negotiations and dispute resolution to ensure timely payments
• Manage team workload distribution to meet SLAs and productivity targets.
• Provide training and guidance to internal teams on collection procedures, and best practices.

Premiums, Commissions, and Fees Reconciliation

• Perform reconciliation of premiums,, commissions, and fees, including tracking and resolving discrepancies.
• Review and prepare insurer and customer statement reconciliations, following up to clear un-identified or unreconciled items.
• Investigate, discuss, and resolve issues related to customer accounts, insurers, and reinsurers, including queries raised by finance, brokers, or underwriters regarding outstanding payments

What you need to have:

• 7+ years of experience in credit management, accounts receivable, or related finance roles, with at least 3 years in a leadership capacity.
• Strong understanding of financial analysis, and bad debt prevention strategies.
• Experience working within financial services, insurance, or a related industry is preferred.
• Excellent analytical skills with the ability to interpret complex data and translate insights into actionable strategies.
• Strong leadership and team management skills, with the ability to influence and collaborate across functions.
• High level of integrity, discretion, and professionalism in handling sensitive financial information.

What makes you stand out:

• Exceptional stakeholder management skills, capable of building strong relationships across departments and with external clients.
• Action-oriented, proactive, and solution-focused mindset.
• Ability to operate effectively in a fast-paced, dynamic environment with shifting priorities.
• Excellent communication and presentation skills, with the ability to convey complex information clearly.
• Demonstrated problem-solving skills and a track record of process improvements.
• High resilience and adaptability, with a focus on continuous learning and development.
• Experience supporting shared service operations or working with insurance/reinsurance industries.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.