CST

This role involves providing daily customer line-side service, offering solutions to internal departments for customer issues, and providing information for continuous improvement. The CST will lead problem-solving in the general assembly workshop, maintain smooth communication, and ensure effective corrective actions for PRR&WIRs. The position requires a university degree or equivalent and over 1 year of similar work experience, with a preference for relevant automotive knowledge.

Must Have

• Meet customer expectations through daily line-side service
• Provide suggestions/solutions to internal functional departments to solve customer problems
• Lead and guide problem-solving in the general assembly workshop
• Closely follow up on all PRR&WIR corrective actions to ensure they are in place and effective
• Establish good communication and relationships with customers for better customer satisfaction
• Fully follow up on all relevant DBS policies/processes/procedures
• University degree or equivalent or above
• More than 1 year of similar work experience

Good to Have

• Relevant automotive knowledge is preferred

KEY SERVICES:

• Meet customer expectations through daily line-side service
• Provide suggestions/solutions to internal functional departments to solve customer problems
• Provide appropriate information about new products to internal functional departments for continuous improvement
• Lead and guide problem-solving in the general assembly workshop
• Establish appropriate verbal and written communication with the company
• Act as an Aptiv "ambassador"
• Maintain smooth information flow through daily communication and WIRs
• Closely follow up on all PRR&WIR corrective actions to ensure they are in place and effective. Provide necessary information to internal functional departments for continuous improvement
• Provide technical expertise to customers when necessary
• Be an active team member of the automotive assembly plant's "quality team"
• Establish good communication and relationships with customers for better customer satisfaction
• Fully follow up on all relevant DBS policies/processes/procedures
• Regularly feedback customer information (daily reports)
• Establish PRR&WIR tracking table to monitor quality improvement performance.

QUALIFICATION:

• University degree or equivalent or above
• More than 1 year of similar work experience
• Relevant automotive knowledge is preferred