Job Description
This role involves providing daily customer line-side service, offering solutions to internal departments for customer issues, and providing information for continuous improvement. The CST will lead problem-solving in the general assembly workshop, maintain smooth communication, and ensure effective corrective actions for PRR&WIRs. The position requires a university degree or equivalent and over 1 year of similar work experience, with a preference for relevant automotive knowledge.
Good To Have:
- Relevant automotive knowledge is preferred
Must Have:
- Meet customer expectations through daily line-side service
- Provide suggestions/solutions to internal functional departments to solve customer problems
- Lead and guide problem-solving in the general assembly workshop
- Closely follow up on all PRR&WIR corrective actions to ensure they are in place and effective
- Establish good communication and relationships with customers for better customer satisfaction
- Fully follow up on all relevant DBS policies/processes/procedures
- University degree or equivalent or above
- More than 1 year of similar work experience
KEY SERVICES:
- Meet customer expectations through daily line-side service
- Provide suggestions/solutions to internal functional departments to solve customer problems
- Provide appropriate information about new products to internal functional departments for continuous improvement
- Lead and guide problem-solving in the general assembly workshop
- Establish appropriate verbal and written communication with the company
- Act as an Aptiv "ambassador"
- Maintain smooth information flow through daily communication and WIRs
- Closely follow up on all PRR&WIR corrective actions to ensure they are in place and effective. Provide necessary information to internal functional departments for continuous improvement
- Provide technical expertise to customers when necessary
- Be an active team member of the automotive assembly plant's "quality team"
- Establish good communication and relationships with customers for better customer satisfaction
- Fully follow up on all relevant DBS policies/processes/procedures
- Regularly feedback customer information (daily reports)
- Establish PRR&WIR tracking table to monitor quality improvement performance.
QUALIFICATION:
- University degree or equivalent or above
- More than 1 year of similar work experience
- Relevant automotive knowledge is preferred
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