Customer Service Advisor

Anthology is seeking a Customer Service Advisor to handle customer inquiries via phone, chat, and other electronic methods. This remote, full-time position involves responding to requests for product information, assisting with complaints and billing, and resolving issues professionally. The role requires utilizing computer technology for high call volumes, collaborating with team leads, adhering to policies, compiling reports, and managing interactions using AWS tools. Candidates must have a stable employment history, strong communication skills, and meet specific technical and residency requirements for remote work.

Must Have

• High School diploma or equivalent
• At least 18 years old
• Stable employment history
• Willingness to accept a temporary assignment
• Ability to work full time, 40 hours a week
• Quiet, distraction-free work environment
• Reside within an approved state
• High-speed Internet Connection (Cable, Fiber, DSL) with 30 Mbps Download, 15 Mbps Upload, 100ms Ping or less, Jitter 40 MS or less
• Answering customer inquiries via phone, chat, and other electronic methods
• Responding to customer requests for product information and assistance
• Assisting customers with complaints and billing inquiries
• Resolving customer service issues in a timely and professional manner
• Utilizing computer technology to handle a high volume of calls
• Working closely with team leads, supervisors and contact center managers to ensure customer satisfaction
• Adhering to call script and call center policies
• Compiling reports
• Managing customer interactions using provided Amazon Web Services (AWS) tools

Perks & Benefits

• Work From Home!

Description

Customer Service Advisor

United States

Work From Home!

Pay is $12.50/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

The Opportunity:

Position responsibilities:

• Answering customer inquiries via phone, chat, and other electronic methods
• Responding to customer requests for product information and assistance
• Assisting customers with complaints and billing inquiries
• Resolving customer service issues in a timely and professional manner
• Utilizing computer technology to handle a high volume of calls
• Working closely with team leads, supervisors and contact center managers to ensure customer satisfaction
• Adhering to call script and call center policies
• Compiling reports
• Managing customer interactions using provided Amazon Web Services (AWS) tools

The Candidate:

Required skills/qualifications:

• High School diploma or equivalent combination of education and experience
• Must be at least 18 years old
• A stable history of employment
• Willing to accept a temporary assignment
• Must be able to work full time, 40 hours a week
• Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift
• Experience using internet-based browsers such as Chrome, Firefox, Safari
• Ability to accurately type at least 25 wpm
• Excellent oral and written communication skills
• Proficiency in MS Office computer applications, including Word and Excel
• Full professional proficiency in written and spoken English (equivalent to CEF C1 level or above)
• Must reside within an approved state\*
• Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL)
• Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service)
• 30 Mbps Download
• 15 Mbps Upload
• 100ms Ping or less
• Jitter: 40 MS or less
• Wi-Fi Connection is permitted
• The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.