Customer Service Executive (Kannada/Tamil)
Job Summary
Job Description
This role involves providing customer service support in Kannada and Tamil across voice, chat, and email channels (inbound and outbound). The Customer Service Executive will be responsible for achieving a high first contact resolution (FCR) rate while adhering to standard operating procedures. Duties include addressing customer queries, ensuring follow-up on requests, and maintaining professional standards to achieve customer delight. Experience with CRM tools is required, and experience in the skill-based gaming industry is a plus. Strong oral communication skills in Kannada and Tamil are essential, along with good written communication skills (English or Hindi). The position requires a minimum of one year of experience in a customer service role.
Must have:
- 1+ year customer service experience
- CRM tool experience
- Excellent Kannada/Tamil communication
- Achieve high FCR
- Follow SOPs
Good to have:
- Skill-based gaming industry experience
- English/Hindi writing skills
Job Details
Responsibilities
- Should attain FCR while addressing customer queries in the blend of Voice, Chat and Email (Inbound & Outbound)
- Should maintain professional standards while assisting the customers and serve resolution based on the defined standard operating procedure
- Follow up to ensure that appropriate actions were taken on customers’ requests to achieve customer delight
Requirements
Education and Experience Required
- Should have an experience of minimum 1 years as a customer service executive
- Should have relevant experience on CRM tools
- Experience in the skill-based gaming industry is a plus
- Extremely good oral communications skills in Kannada/Tamil
- Commitment towards serving the resolution on customer issues
- Good interpersonal and writing skills (English or Hindi)
- Ability to learn and develop as per the industry dynamics
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About The Company
Passion Gaming is an innovative online gaming company founded by visionary co-founders Mr. Bobby Garg & Mrs. Priya Kumar, with its headquarters based in Panchkula, India.
Our flagship platform, Rummy Passion - is the most popular Indian Rummy Platform with over 8 million happy players and 12 million app downloads. Backed by Stride investments, Mauritius, we strive to revolutionize the online gaming landscape in India by leveraging behavioral science, technology, and data science to deliver exceptional gaming experiences.
Our journey began in a two-cabin garage, and we have now expanded to two office locations - Panchkula & Gurugram. Throughout our growth, our core values of integrity, love for what we do, and a continuous learning mindset have remained unchanged. These values guide our team of 90+ passionate employees who are dedicated to providing outstanding game playing experiences and ensuring high player retention rates.
We are always seeking talented individuals who share our passion for innovation and embrace new approaches. We value those who take ownership, collaborate effectively, foster creativity, and appreciate the importance of humility. Join us in shaping the future of online gaming in India and contribute to our success.
ARE YOU GAME?
#noworkonlyplay #passionsekhel #teampassion #rummypassion #nopolitics #nofavouritism #nobs #greatplacetowork
TALK TO US - careers@passiongaming.in
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