Customer Service Officer

Skillbridge Academy is seeking a highly motivated and detail-oriented Customer Service Officer to provide exceptional support to clients. This role involves responding to inquiries, providing accurate information, resolving issues, maintaining records, and collaborating with internal teams to ensure high-quality service and enhance customer satisfaction. The ideal candidate will possess strong communication, problem-solving, and organizational skills, with a professional demeanor and proficiency in office software.

Must Have

• Respond to client inquiries via phone, email, and other communication channels
• Provide accurate information about services, policies, and procedures
• Resolve client issues in a professional and timely manner
• Maintain records of client interactions and transactions
• Collaborate with internal teams to ensure consistent and high-quality service
• Identify opportunities to improve processes and enhance customer satisfaction
• Strong communication and interpersonal skills
• Excellent problem-solving and organizational abilities
• Professional demeanor with attention to detail
• Ability to work both independently and collaboratively
• Proficiency with office software and basic database systems

Perks & Benefits

• Competitive salary: $47,000 - $52,000 per year
• Opportunities for professional growth and development
• Supportive and collaborative work environment
• Skill-building and training opportunities
• Full-time employment with standard benefits

Company Description

Skillbridge Academy is a forward-thinking institution dedicated to empowering individuals through innovative learning experiences. We pride ourselves on fostering a collaborative and dynamic environment where professional growth, creativity, and excellence are at the heart of everything we do. Join our team and become part of a company that values ambition, initiative, and making a meaningful impact.

Job Description

We are seeking a highly motivated and detail-oriented Customer Service Officer to provide exceptional support to our clients. This role requires excellent communication skills, a solution-oriented mindset, and the ability to manage multiple tasks efficiently. You will be the primary point of contact for our clients, ensuring their inquiries are handled promptly and professionally.

Responsibilities:

• Respond to client inquiries via phone, email, and other communication channels.
• Provide accurate information about services, policies, and procedures.
• Resolve client issues in a professional and timely manner.
• Maintain records of client interactions and transactions.
• Collaborate with internal teams to ensure consistent and high-quality service.
• Identify opportunities to improve processes and enhance customer satisfaction.

Qualifications

• Strong communication and interpersonal skills.
• Excellent problem-solving and organizational abilities.
• Professional demeanor with attention to detail.
• Ability to work both independently and collaboratively.
• Proficiency with office software and basic database systems.

Additional Information

• Competitive salary: $47,000 - $52,000 per year.
• Opportunities for professional growth and development.
• Supportive and collaborative work environment.
• Skill-building and training opportunities.
• Full-time employment with standard benefits.