St. James Hotel - Front Desk Nights & Overnights Full-time

As a Guest Service Representative at the St. James Hotel, you will be the first impression for guests, providing warm and enthusiastic greetings, assisting with check-in/out, and ensuring their comfort. Responsibilities include promoting hotel services, managing reservations, processing daily receipts, and preparing for the next day's business. You will also handle guest inquiries, drive sales, and ensure adherence to hotel policies and emergency procedures, contributing to a distinctively authentic guest experience.

Must Have

• Warmly and enthusiastically greet arriving guests
• Assist guests with check-in/out
• Provide information and promote hotel services/amenities
• Answer guest calls and make reservations
• Process daily room receipts and credit cards
• Process and complete setup for next day’s business
• Anticipate and respond to guest needs
• Drive sales and maximize revenue by up-selling
• Knowledge of hotel property, local attractions, and services
• Monitor room availability and follow booking policies
• Work as a team player
• Follow proper selling techniques to maximize room revenues
• Knowledgeable of hotel emergency procedures
• Verify Room Cards and Balance Room Folio’s
• Process Hotel’s Day Closing activities and Daily Report
• Provide Security walk-through’s and manage door locking
• Process Gift Cards and compile records/reports
• One-year Hospitality certificate or equivalent experience
• Minimum 1-2 years of hotel front desk experience
• Experience with a Property Management System
• Ability to work a flexible schedule including holidays and weekends
• Basic Microsoft Office Suite experience
• Strong verbal and interpersonal skills
• Strong attention to detail
• Commitment to exceptional guest service
• Ability to maintain a positive, friendly and professional demeanor
• Comfortable working in a fast-paced environment
• Strong multi-tasking abilities
• Ability to work with little direct supervision

Good to Have

• Bi-lingual or multi-lingual

Perks & Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Health savings accounts
• Flexible spending accounts
• Life insurance
• Disability insurance
• Generous paid time off
• Holidays
• 401(k) match
• Employee discounts
• Free EAP services
• Financial planning assistance
• Well-being coaching

Company Description

The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals.

The targeted hiring range for this position is $13.85 - $17.98 per hour depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. More information about the specific salary range and benefits for your location will be discussed during the hiring process.

Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all designed to support your health and financial security.

Job Description

As the first impression of the St. James Hotel, we are seeking Guest Service Representatives to be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests, answer guest calls, make reservations, process the days room receipts, credit cards and process and complete the setup for the next day’s business.

Essential Duties:

• Anticipate and respond to guest needs and questions in a friendly and positive manner.
• Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests.
• Drive sales and maximize revenue by up-selling rooms and amenities.
• Knowledge of hotel property, local attractions, and hotel outlets and services hours of operations.
• Monitor room availability, follow restrictions, and all booking policies and procedures.
• Work as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.
• Follow proper selling techniques and ensure strategies are utilized to maximize room revenues.
• Knowledgeable of hotel emergency procedures.
• Verify Room Cards and Balance Room Folio’s.
• Responsible for processing of the Hotel’s Day Closing activities and processes,
• Process and distribution of the Daily Report.
• Provide Security walk-through’s along with locking and unlocking of the outside doors.
• Processing of Gift Cards and mailing out to guests as needed.
• Compiles records and reports.

Qualifications

One-year Hospitality certificate from college or technical school and three to six months related experience/training; or equivalent hospitality or customer service experience. A minimum of 1-2 years of hotel front desk experience. Experience with a Property Management System.

Ability to work a flexible schedule including holidays and weekends; Ability to add, subtract, multiply and divide; Basic Microsoft Office Suite experience; Strong verbal and interpersonal skills; Work well both independently and as part of a team; Strong attention to detail; Commitment to exceptional guest service; Ability to maintain a positive, friendly and professional demeanor when handling all situations; Comfortable working in a fast-paced environment and possess strong multi-tasking abilities; Ability to work with little direct supervision; Ideally but not required, bi-lingual or multi-lingual.

Additional Information

The St. James Hotel is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Individuals with disabilities needing assistance in completing an application may contact rwsc.recruitment@redwingshoes.com or call 651-388-8211.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

All offers of employment are contingent on satisfactory results of a background check and drug screen.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)