The GSA - Front Office role at AccorHotel involves ensuring clean, hygienic, and comfortable hotel areas to achieve maximum guest satisfaction and organizational profitability. Responsibilities include maintaining impeccable housekeeping standards, managing departmental keys for safety, and consistently providing high levels of cleanliness and service in guest rooms. The role also requires seamless coordination with other departments, efficient and friendly interaction with guests, and timely resolution of customer queries to ensure satisfaction.

Must Have

• Provide clean, hygienic, comfortable, and hazard-free hotel areas.
• Achieve maximum guest satisfaction and organizational profitability.
• Maintain impeccable housekeeping standards.
• Responsible for usage of all departmental master keys and other keys for safety and security.
• Ensure consistent cleanliness standards in assigned guest rooms.
• Remain alert, courteous, and helpful to guests and co-workers.
• Clean rooms, public areas, and Executive Office.
• Bring any matter affecting hotel interests to Management's attention.
• Establish and maintain seamless coordination with all departments.
• Interact with guests and personnel efficiently and friendly.
• Provide effective support to the team.
• Resolve customer queries in a timely and efficient manner.
• Provide high level of service standards.
• Ensure customer satisfaction through constant interaction and personalized service.
• Relevant diploma/degree in Hotel Management.
• Excellent multi-tasking, problem-solving, service orientation, and interpersonal team skills.
• Displays high level of flexibility, initiative, sincerity, and teamwork.

Good to Have

• Knowledge of Opera

Prime Function:

• To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
• Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
• Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
• Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
• Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Provide high level of service standards.
• Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services

Qualifications

Your experience and skills include:

• Relevant diploma / degree in Hotel Management.
• Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
• Displays high level of flexibility, initiative, sincerity and team work.
• Knowledge about Opera would be an advantage.