Customer Service Officer - Reception

Each is seeking enthusiastic Customer Service Officers/Receptionists to join their Reception team. This role involves being the first friendly face clients encounter, providing exceptional customer service and administrative support. Key responsibilities include managing reception duties, client processing, accurate data entry, and complex appointment scheduling. The successful candidate will also support program staff, contribute to a collaborative environment, and ensure a calm, professional, and welcoming experience for all while maintaining strict client confidentiality.

Must Have

• Experience in a busy reception or customer service role
• Strong administration and multitasking skills
• Ability to remain calm, friendly, and professional in a fast-paced environment
• Experience supporting CALD communities and individuals from diverse backgrounds
• Confidence using multiple computer systems and managing accurate data entry
• Understanding of privacy, confidentiality, and professional boundaries
• Flexibility to work across multiple sites

Good to Have

• Experience within community, health, or social services settings
• Proactive attitude
• Collaborative and supportive team player

Perks & Benefits

• Diversity & belonging initiatives
• Supportive & inclusive culture
• Not-for-Profit Salary Packaging (up to $15,900 tax-free per year)
• Extra $2,650 tax-free for meals and entertainment
• Employee benefits from Maxxia (cashback from over 400 retailers)
• Free, confidential Employee Assistance Program for employee and family
• 5 weeks annual leave
• Sick/carer’s leave
• Family & domestic violence leave
• Option to purchase extra leave
• 17% annual leave loading

Company Description

For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives.

We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive.

Join us and be part of a team that delivers Altogether Better Care—because when we come together, we create brighter futures for all.

Job Description

• Multiple part-time, ongoing opportunities available (see details below)
• Based from our Ringwood Warrandyte Road and Boronia offices, on the lands of the Wurundjeri People
• $32.96 per hour + super + generous salary packaging benefits

Are you a people person who thrives in a welcoming and professional environment? Each is looking for enthusiastic Customer Service Officers/Receptionists to join our Reception team.

In this role, you’ll be the first friendly face our clients see, providing exceptional customer service and administrative support while ensuring a calm, professional, and welcoming experience for all.

Your role, your impact

• Be the face of Each – Deliver outstanding customer service to clients, visitors, and staff.
• Keep things running smoothly – Manage reception duties, client processing, data entry, and general office tasks.
• Support the team – Work closely with program staff and contribute to a collaborative, supportive environment.
• Appointment scheduling – Manage complex appointment scheduling across multiple programs and systems with a high level of accuracy.
• Client confidentiality – Maintain strict client confidentiality and work in line with privacy, consent, and organisational policies.
• Support site liaison responsibilities – Ensure day-to-day site matters are followed up in a timely manner.

We have two part-time roles available:

• 0.6 FTE – 2 days per week 9:00am-5.06pm + 1 day per week from 12:00-8:06pm (late allowance paid)
• 0.8 FTE – 3 days per week 9:00am-5.06pm + 1 day per week from 12:00-8:06pm (late allowance paid)

Who we’re looking for

• A customer service superstar who enjoys interacting with people and has experience working in a busy reception or customer service role, ideally within community, health, or social services settings.
• Strong administration and multitasking skills, with a proactive attitude.
• The ability to remain calm, friendly, and professional in a busy, fast-paced environment.
• Experience supporting CALD communities and individuals from diverse backgrounds across community and allied health settings.
• Confidence using multiple computer systems and managing accurate data entry.
• An understanding of privacy, confidentiality, and professional boundaries.
• Flexibility to work across multiple sites as required.

Additional Information

What’s in it for you

At Each you’ll be supported to be your best. We provide:

• Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety.
• Supportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely care.
• Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment.
• Employee benefits - Maxxia offer a range of benefits to their salary packaging customers including cashback from over 400 retailers (including supermarkets, cinemas, travel, clothing retailers).
• Free, confidential support – Our Employee Assistance Program is available for you and your family.
• More leave when you need it – 5 weeks annual leave, sick/carer’s leave, family & domestic violence leave, and the option to purchase extra leave.
• Get paid more on your holidays - 17% annual leave loading.

Next Steps

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Denise Bracecamp (Team Leader - Site & Service Support) at denise.bracecamp@each.com.au *

*Applications sent directly to Denise will not be accepted.

No recruitment agency referrals will be accepted at this time. Thank you.

📅 Applications close: 4th January 2026

Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period - so don't miss out and apply today!

Click ‘Apply Now’ to start your journey with Each!

Next Steps in the Hiring Process

Thank you for your interest in joining Each! To learn more about next steps, please check out our Hiring Process Guide.

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.

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