Customer Success Advisor

At SAFE Security, our mission is to build CyberAGI, an intelligent system that autonomously predicts, detects, and remediates cyber threats. This Customer Success Advisor role involves owning the entire customer journey from onboarding to value realization and expansion. The advisor acts as the voice of the customer, building trusted relationships with CISO/CIOs, and is responsible for metrics like GRR and NRR. The role requires becoming a SAFE platform expert, identifying best practices, and partnering with Customer Success Engineers to resolve deployment issues.

Must Have

• Own the entire customer journey from onboarding to value realization and expansion
• Act as the ‘voice of the customer’ inside the company
• Own customer relationships, including with CISO/CIOs and IT operational teams
• Become a trusted advisor on cyber risk
• Own metrics such as GRR, NRR, and value realization
• Become a SAFE platform expert and help customers become self-sufficient
• Assist in identifying and documenting best practices
• Partner with Customer Success Engineers (CSE) to resolve deployment issues
• Communicate and track customer product enhancements with SAFE Product Management
• Technical knowledge of cybersecurity, cyber risk, and security compliance
• Empathy with the customer; listening power
• Strong project management skills, detail-oriented and disciplined
• 5+ years of experience in risk consulting, management consulting, and customer success
• Take an advisory approach to large Fortune 1000 customers
• Track record of delivering on customer success metrics
• Confidence in being an advisor to CXOs
• Comfort with building, ambiguity, and high growth chaos in a startup environment
• Ability to travel 30%

Perks & Benefits

• Unlimited vacation policy
• High-trust work environment
• Commitment to continuous learning

At SAFE Security, our mission is bold and ambitious: We Will Build CyberAGI — a super-specialized system of intelligence that autonomously predicts, detects, and remediates threats. This isn’t just a vision—it’s the future we’re building every day, with the best minds in AI, cybersecurity, and risk. At SAFE, we empower individuals and teams with the freedom and responsibility to align their goals, ensuring we all move towards this goal together.

We operate with radical transparency, autonomy, and accountability—there’s no room for brilliant jerks. We embrace a culture-first approach, offering an unlimited vacation policy, a high-trust work environment, and a commitment to continuous learning. For us, Culture is Our Strategy—check out our Culture Memo to dive deeper into what makes SAFE unique._

Core Responsibilities:

• Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey
• Acts as the ‘voice of the customer’ inside the company
• Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk
• Owns metrics such as GRR, NRR, and value realization
• Becomes a SAFE platform expert and helps customers become self-sufficient
• Assists in identifying and documenting best practices and ensuring customer environments align with them
• Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments
• Communicates and tracks customer product enhancements with SAFE Product Management

Essential Skills/ Qualifications/ Experience:

• Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, and security compliance
• Empathy with the customer; listening power
• Strong project management skills - super detail-oriented and disciplined
• 5+ years of experience in risk consulting, management consulting, and customer success
• Takes an advisory approach to large Fortune 1000 customers
• Track record of delivering on customer success metrics
• Confidence in being an advisor to the CXOs
• Comfort with building, ambiguity, and high growth chaos in a startup environment
• Travel required - 30%

If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security—we want to hear from you! 🚀

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.