Customer Service Liaison

GG Media, a forward-thinking event management company, is seeking a dedicated Customer Service Liaison. This role involves serving as the primary point of contact for clients, addressing inquiries, resolving issues, and coordinating with internal teams to ensure seamless experiences and strong professional relationships. The liaison will also maintain client interaction records and assist in process improvements.

Must Have

• Serve as the main point of contact for client communication.
• Respond promptly to inquiries and resolve client issues efficiently.
• Coordinate with internal departments to ensure client needs are met.
• Maintain accurate records of client interactions and feedback.
• Assist in identifying opportunities for process improvements.

Good to Have

• Excellent verbal and written communication skills.
• Strong organizational and problem-solving abilities.
• Ability to work independently and as part of a team.
• Professional attitude and commitment to client satisfaction.
• Willingness to learn and adapt to evolving processes.

Perks & Benefits

• Competitive salary ($49k - $52k).
• Opportunities for career growth and skill development.
• Supportive and collaborative work environment.
• Paid time off and flexible work arrangements.
• Comprehensive training and resources to succeed in your role.

Company Description

GG Media is a forward-thinking event management company dedicated to delivering exceptional experiences that leave a lasting impression. Our team thrives on creativity, precision, and passion, working together to bring every event to life with excellence. We value professionalism, collaboration, and the growth of our team members as we continue to set the standard in the events industry.

Job Description

GG Media is seeking a dedicated Customer Service Liaison to serve as the primary point of contact between our clients and internal teams. This role is essential for ensuring a seamless experience, addressing client inquiries, and maintaining strong professional relationships.

Responsibilities

• Serve as the main point of contact for client communication.
• Respond promptly to inquiries and resolve client issues efficiently.
• Coordinate with internal departments to ensure client needs are met.
• Maintain accurate records of client interactions and feedback.
• Assist in identifying opportunities for process improvements.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and problem-solving abilities.
• Ability to work independently and as part of a team.
• Professional attitude and commitment to client satisfaction.
• Willingness to learn and adapt to evolving processes.

Additional Information

• Competitive salary ($49k - $52k).
• Opportunities for career growth and skill development.
• Supportive and collaborative work environment.
• Paid time off and flexible work arrangements.
• Comprehensive training and resources to succeed in your role.