Front Office Management Trainee

Stay at the award-winning ibis Singapore on Bencoolen, a 4-star hotel in the heart of Bugis. Ideal for business and leisure travellers, our 534-room hotel offers refurbished rooms, modern comfort, and excellent connectivity. The Front Office Management Trainee Programme is a structured development programme designed to groom future Front Office leaders. The trainee will gain hands-on exposure to front office operations, guest services, and administrative functions, while developing leadership, communication, and problem-solving skills essential for hotel operations.

Must Have

• Assist in daily front office operations, including guest check-in and check-out procedures
• Handle guest inquiries, requests, and feedback in a professional and courteous manner
• Support the team in managing room allocations, payments, and billing accuracy
• Answer and manage incoming calls, emails, and walk-in inquiries efficiently
• Ensure guest satisfaction by delivering warm, attentive, and personalized service
• Proactively anticipate guest needs and resolve issues promptly
• Handle guest complaints with professionalism and escalate matters when required
• Maintain a strong service culture aligned with hotel standards and brand values
• Assist with accurate data entry and updates in Opera PMS and other hotel systems
• Coordinate closely with Housekeeping, Reservations, and other departments to ensure smooth operations
• Support the preparation of daily reports and operational documentation
• Participate in structured on-the-job training and coaching sessions
• Observe and support Front Office Supervisors and Managers in leadership tasks
• Gain exposure to shift management, service recovery, and operational decision-making
• Bachelor’s Degree or Diploma in Hospitality Management or related field
• Strong interest in pursuing a career in Front Office or Hotel Operations
• Excellent verbal and written communication skills
• Proficient in Microsoft Office applications
• A team player with strong interpersonal skills and a service-oriented mindset
• Able to work on a 5-day work week with rotating shifts on weekends and public holidays
• Positive attitude, eager to learn, and adaptable in a fast-paced environment

Good to Have

• Knowledge of Opera PMS

Company Description

Stay at the award-winning ibis Singapore on Bencoolen, a 4-star hotel in the heart of Bugis. Ideal for business and leisure travellers, our 534-room hotel offers refurbished rooms, modern comfort, and excellent connectivity. With four MRT stations- Bencoolen, Bugis, Rochor, and Bras Basah-nearby, enjoy easy access to Orchard Road, Chinatown, City Hall, Little India, and Suntec City. Plus, a direct MRT link from Bugis connects you to Singapore Changi Airport. Enjoy a refreshing stay in a prime location.

Job Description

The Front Office Management Trainee Programme is a structured development programme designed to groom future Front Office leaders. The trainee will gain hands-on exposure to front office operations, guest services, and administrative functions, while developing leadership, communication, and problem-solving skills essential for hotel operations.

Key Responsibilities:

Front Office Operations

• Assist in daily front office operations, including guest check-in and check-out procedures
• Handle guest inquiries, requests, and feedback in a professional and courteous manner
• Support the team in managing room allocations, payments, and billing accuracy
• Answer and manage incoming calls, emails, and walk-in inquiries efficiently
• Ensure guest satisfaction by delivering warm, attentive, and personalized service

Guest Experience & Service Excellence

• Proactively anticipate guest needs and resolve issues promptly
• Handle guest complaints with professionalism and escalate matters when required
• Maintain a strong service culture aligned with hotel standards and brand values

Administrative & System Support

• Assist with accurate data entry and updates in Opera PMS and other hotel systems
• Coordinate closely with Housekeeping, Reservations, and other departments to ensure smooth operations
• Support the preparation of daily reports and operational documentation

Learning & Development

• Participate in structured on-the-job training and coaching sessions
• Observe and support Front Office Supervisors and Managers in leadership tasks
• Gain exposure to shift management, service recovery, and operational decision-making

Qualifications

• Bachelor’s Degree or Diploma in Hospitality Management or related field
• Strong interest in pursuing a career in Front Office or Hotel Operations
• Knowledge of Opera PMS is an advantage
• Excellent verbal and written communication skills
• Proficient in Microsoft Office applications
• A team player with strong interpersonal skills and a service-oriented mindset
• Able to work on a 5-day work week with rotating shifts on weekends and public holidays
• Positive attitude, eager to learn, and adaptable in a fast-paced environment