GG Media is a forward-thinking event management company dedicated to delivering exceptional experiences. We are seeking a motivated and detail-oriented Customer Account Representative to join our team. In this role, you will serve as a primary point of contact for our clients, ensuring seamless communication, satisfaction, and support throughout their journey with GG Media. You will manage client relationships, handle inquiries, coordinate internally, track performance, and identify improvement opportunities.

Must Have

• Manage and maintain strong client relationships
• Serve as the main point of contact for client inquiries and account-related requests
• Coordinate internally with various departments to ensure smooth delivery of products and services
• Track and report client interactions, account performance, and service issues
• Identify opportunities to improve client experience and streamline processes
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and priorities effectively
• Detail-oriented with strong organizational skills
• Problem-solving mindset with a proactive approach
• Proficient in Microsoft Office Suite or similar software

Perks & Benefits

• Competitive salary of $56,000 - $59,000 per year
• Opportunities for professional growth and career advancement
• Supportive and collaborative work environment
• Comprehensive benefits package

Company Description

GG Media is a forward-thinking event management company dedicated to delivering exceptional experiences that leave a lasting impression. Our team thrives on creativity, precision, and passion, working together to bring every event to life with excellence. We value professionalism, collaboration, and the growth of our team members as we continue to set the standard in the events industry.

Job Description

We are seeking a motivated and detail-oriented Customer Account Representative to join our team. In this role, you will serve as a primary point of contact for our clients, ensuring seamless communication, satisfaction, and support throughout their journey with GG Media.

Responsibilities:

• Manage and maintain strong client relationships, ensuring their needs are met efficiently.
• Serve as the main point of contact for client inquiries and account-related requests.
• Coordinate internally with various departments to ensure smooth delivery of products and services.
• Track and report client interactions, account performance, and service issues.
• Identify opportunities to improve client experience and streamline processes.

Qualifications

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and priorities effectively.
• Detail-oriented with strong organizational skills.
• Problem-solving mindset with a proactive approach.
• Proficient in Microsoft Office Suite or similar software.

Additional Information

• Competitive salary of $56,000 - $59,000 per year.
• Opportunities for professional growth and career advancement.
• Supportive and collaborative work environment.
• Comprehensive benefits package.