Entry Level Customer Service Assistant

GG Media is an event management company seeking a motivated Entry Level Customer Service Assistant in Louisville, KY. This role involves responding to customer inquiries, resolving client issues, maintaining accurate records, collaborating to improve service quality, and providing administrative support. The ideal candidate will contribute to a fast-paced, client-focused environment and develop skills in customer support and operations.

Must Have

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Assist in resolving client issues and ensuring a positive customer experience
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to improve processes and service quality
• Provide support for administrative tasks as needed
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Excellent problem-solving and organizational abilities
• Proficiency in Microsoft Office or similar tools
• Positive attitude and willingness to learn

Perks & Benefits

• Competitive salary
• Opportunities for career growth and professional development
• Supportive and collaborative work environment
• Skills enhancement through on-the-job training

Company Description

GG Media is a forward-thinking event management company dedicated to delivering exceptional experiences that leave a lasting impression. Our team thrives on creativity, precision, and passion, working together to bring every event to life with excellence. We value professionalism, collaboration, and the growth of our team members as we continue to set the standard in the events industry.

Job Description

We are seeking a motivated Entry Level Customer Service Assistant to join our team. This role is ideal for individuals who are eager to contribute to a fast-paced, client-focused environment and develop their skills in customer support and operations.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Assist in resolving client issues and ensuring a positive customer experience
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to improve processes and service quality
• Provide support for administrative tasks as needed

Qualifications

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Excellent problem-solving and organizational abilities
• Proficiency in Microsoft Office or similar tools
• Positive attitude and willingness to learn

Additional Information

• Competitive salary: $45,000 – $49,000 per year
• Opportunities for career growth and professional development
• Supportive and collaborative work environment
• Skills enhancement through on-the-job training
• Full-time, permanent position