Customer Service Representative Administrator - US Remote

MVRecovery, a division of MVTrac/MVConnect (Motorola Solutions Company), is a full-service recovery operation connecting lenders and repossession agents. We are seeking an experienced Customer Service Representative Administrator to actively work with field agents and customer information to secure collateral for clients. Responsibilities include maintaining account orderliness, assigning field agents, updating accounts with new information, and communicating escalated information. The role is 100% computer-based and requires demonstrating basic product and service knowledge to facilitate successful collateral recovery.

Must Have

• Strong phone skills with ability to give clear and concise direction
• Strong multi-tasking and organization skills
• High level of experience using G-Suite, MS Office and related applications
• High School Diploma or GED
• 2+ years Customer Service and Account Management experience
• Legal authorization to work in the U.S. indefinitely

Good to Have

• 2+ years experience with collateral repossession
• Collections/Credit experience

Perks & Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. We are seeking an experienced CSR (Customer Service Representative) Administrator who is assigned to actively work with field agents and customer information to secure collateral for our clients.

Job Description

We are searching for a CSR Administrator to work assignments within our fast-paced recovery environment. The qualified individual will be responsible for maintaining account orderliness, ensuring a field agent is assigned to each account, updating designated accounts with new information received from the client, as well as communicating any escalated information to the client or supervisor as needed; all of this is processed within a centralized Dashboard housed in our proprietary system. A proficient CSR will be able to facilitate the successful recovery of assigned collateral, while demonstrating basic product and service knowledge and initiating required actions as needed. The responsibilities of this position are performed 100% via computer- it does not require field work or travel. The ideal candidate for this position must be detail oriented and enjoy customer service related interactions.

• Strong phone skills with ability to give clear and concise direction
• Strong multi-tasking and organization skills
• 2+ years experience with collateral repossession preferred
• Collections/Credit experience would be beneficial
• High level of experience using G-Suite, MS Office and related applications

Target Base Salary Range: $40,000 to $45,760 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-NJ1

#LI-REMOTE

Basic Requirements

• High School Diploma or GED.
• 2+ years Customer Service and Account Management experience.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!