Customer Service Representative Administrator - US Remote

15 Minutes ago • 2 Years + • $40,000 PA - $45,760 PA

Administartive

Job Description

MVRecovery, a Motorola Solutions Company, is seeking an experienced CSR Administrator for its Skip Tracing, Forwarding, and Impound division. This role involves actively working with field agents and customer information to secure collateral for clients. Responsibilities include maintaining account orderliness, assigning field agents, updating accounts with new client information, and communicating escalated information. The CSR will facilitate successful collateral recovery, demonstrating product knowledge and initiating required actions within a proprietary system. This is a 100% computer-based role, requiring detail orientation and customer service interaction.

Good To Have:

2+ years experience with collateral repossession preferred
Collections/Credit experience would be beneficial

Must Have:

Responsible for maintaining account orderliness
Ensuring a field agent is assigned to each account
Updating designated accounts with new information received from the client
Communicating any escalated information to the client or supervisor as needed
Facilitate the successful recovery of assigned collateral
Demonstrating basic product and service knowledge and initiating required actions
Strong phone skills with ability to give clear and concise direction
Strong multi-tasking and organization skills
High level of experience using G-Suite, MS Office and related applications
High School Diploma or GED
2+ years Customer Service and Account Management experience
Legal authorization to work in the U.S. indefinitely is required

Perks:

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave

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Department Overview

MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. We are seeking an experienced CSR (Customer Service Representative) Administrator who is assigned to actively work with field agents and customer information to secure collateral for our clients.

Job Description

We are searching for a CSR Administrator to work assignments within our fast-paced recovery environment. The qualified individual will be responsible for maintaining account orderliness, ensuring a field agent is assigned to each account, updating designated accounts with new information received from the client, as well as communicating any escalated information to the client or supervisor as needed; all of this is processed within a centralized Dashboard housed in our proprietary system. A proficient CSR will be able to facilitate the successful recovery of assigned collateral, while demonstrating basic product and service knowledge and initiating required actions as needed. The responsibilities of this position are performed 100% via computer- it does not require field work or travel. The ideal candidate for this position must be detail oriented and enjoy customer service related interactions.

Strong phone skills with ability to give clear and concise direction
Strong multi-tasking and organization skills
2+ years experience with collateral repossession preferred
Collections/Credit experience would be beneficial
High level of experience using G-Suite, MS Office and related applications

Basic Requirements

High School Diploma or GED.
2+ years Customer Service and Account Management experience.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.