Customer Service Specialist I

This role provides technical support via tickets, phone, and email. You'll troubleshoot software and hardware issues, assist customers with transactions, and maintain confidentiality of data. If you thrive in a fast-paced environment, enjoy problem-solving, and have customer service experience, this is an excellent opportunity to be part of a company that values quality service and teamwork.

*Shift will be 4x10 - Tuesday, Thursday, Friday and Saturday 12:00pm-10:30pm. This is flexible should you prefer a 5 day, 8 hour work shift.

What Will You Be Doing?

• Provide top-notch technical support via trouble tickets, phone, and email.
• Investigate and resolve software and hardware issues for users.
• Document support activities, create product support materials, and contribute knowledge-based articles.
• Assist patrons with transactions and explain any denials.
• Use customer feedback to recommend improvements for better service.
• Ensure strict security and confidentiality for patron and transaction data.
• Collaborate with product teams to improve quality and productivity.

Skills, Knowledge, & Expertise for the job:

Must-haves:

• Prior call center experience and expertise in ticket creation.
• Ability to multi-task across calls, emails, and team chats.
• Strong Microsoft Office skills and general computer proficiency.
• Solid customer service experience with a problem-solving mindset.

Nice-to-haves:

• Previous remote or office experience.
• Background in front-of-house hospitality or a customer-facing role.

Why Us?

• Be part of a global leader in gaming and technology innovation.
• Work alongside a diverse team of professionals passionate about creating meaningful solutions.
• Access to professional development opportunities and career growth.
• Competitive compensation and comprehensive benefits package.
• A culture that values collaboration, creativity, and respect.

At IGT, we believe compensation should reflect you —your unique background, skills, experience, and even where you work. That’s why the compensation range for this role is $20.00 - $22.00 an hour, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything’s above board.

But wait—there’s more! Base pay is just the beginning. Our Total Rewards program is packed with perks:

• Sales roles? You might earn commissions.
• Other roles? You could snag discretionary bonuses.
• Benefits galore: Health, dental, vision, life, accident & disability insurance.
• Tuition reimbursement to keep your brain buzzing.
• Paid time off to recharge.
• Wellness programs to keep you feeling great.
• Identity theft insurance for peace of mind.
• 401(k) Savings Plan with company contributions to help you plan for the future.

Note: Some programs have eligibility requirements—but we’ll help you navigate those.

About IGT

We’ve leveled up—IGT Gaming and Digital have joined forces with Everi, creating a global leader in gaming, digital experiences, and fintech. From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable entertainment powered by serious tech, player insights, and a passion for innovation.

With 7,000+ team members in 100+ countries, we’re not just global—we’re locally legendary. We partner with regulators, governments, and industry leaders to keep play fun and fair while pushing the boundaries of what’s possible.

Ready to shape the future of entertainment? Your next move starts here.

Learn more at igt.com or everi.com.

Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.

For All External Staffing Agencies

Everi does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review. Everi is not responsible for any fees related to unsolicited resumes.