Assistant Manager, Fulfillment

About LegalZoom

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.

Where we work

We believe work should work for you. LegalZoom supports a remote-friendly environment that gives employees flexibility and balance. Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more.

This position will be remote.

Overview

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LZ Legal Services, LLC is looking for individuals to help us grow our trademark practice. If you are detail-oriented, interested in trademarks, and looking to launch a fast-paced career at the intersection of law and technology, keep reading. The incumbent must enjoy analyzing complex legal documents, reading, writing, meeting tight deadlines, and working with attorneys in a fast-paced environment.

You will

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• Manage all aspects of the trademark work done by the group of trademark agents and specialists under your direct supervision including intake calls, updating internal forms, order review, responding to client inquiries (phone, email, and internal messaging), order routing, and supporting attorneys.
• Monitor queues/volume, SLA’s and company initiatives to cross-train and re-allocate resources to ensure sufficient fulfillment support is available for various tasks within the trademark process.
• Regularly conduct quality control for each member of your team and provide immediate coaching as needed.
• Monitor each team member's metrics and conduct monthly 1:1 meetings with team members for goal setting and coaching opportunities.
• Train, onboard and provide guidance for your team
• Point of contact for both internal and external escalated matters and determine solutions within a predefined set of parameters.
• Help coordinate the trademark workflow, internal systems, and tools by supporting efforts of all members of the firm to meet deadlines.
• Support operations and other trademark managers by cross-training on related jobs.

You have

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• Graduated from an accredited high school or hold a GED, BA/BS degree preferred.
• A self-starter who has demonstrated a consistent habit to take initiative and provide solutions for complex trademark matters.
• Direct hands-on experience with trademark application processing, ancillary trademark examination procedures and client correspondence.
• Experience with training, onboarding and providing guidance to team members regarding various trademark related tasks.
• Excellent interpersonal skills and the desire to help clients and delight them with top-notch service.
• The desire to analyze, summarize, and prepare complex legal documents under the scrutiny and to the liking of many trademark attorneys.
• Strong leadership skills and the ability to build, unify and increase the skill level within teams
• Demonstrated attention to detail.
• Excellent reading comprehension.
• A sense of responsibility and pride in your work.
• The ability to prioritize work and manage deadlines while managing a team.
• Exceptional written and verbal communication skills.
• A high level of computer literacy.
• The ability to meet goals and excel in a high-pressure, fast paced environment.
• Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes.

This is a remote-first company and the national range for this role is ($64,100 - $83,150). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include:
• Fertility
• Mental Health
• One Medical
• Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! This is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, it is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.