Technical Support Employee

Are you technically skilled and do you enjoy helping customers solve IT-related issues? Do you want to work in an innovative and dynamic environment where your analytical skills and customer focus truly make a difference? Then this position at ClearFacts is for you!

What will you do?

As a Technical Support Employee, you are the first point of contact for our customers with technical questions and problems. You ensure that users of our platform are helped quickly and effectively, so that they can work optimally. You combine technical knowledge with communication skills and actively contribute to a positive customer experience.

ClearFacts is the digital collaboration platform for accountants and their clients in the Benelux. With more than 900 affiliated offices and 150,000 end-users, we are a leading player in the sector.

Your tasks and responsibilities include:

• Providing technical support via email and phone (Dutch and French).
• Identifying, analyzing, and resolving technical issues, possibly with the help of SQL or in collaboration with our development team.
• Advising customers on the use of the platform and new functionalities.
• Registering and following up on support requests in our ticketing system.
• Participating in testing processes and preparing reports to improve our service delivery.

The team

You will join an enthusiastic and customer-focused team that works closely with technical colleagues and product development. We work hybrid: an average of 2-3 days a week in the office in Antwerp (right next to Berchem station).

Who are you?

• You are customer-oriented, strong in communication, and a true team player.
• You quickly learn new (cloud) applications and have broad IT affinity.
• You speak and write perfect Dutch and fluent French. English is a plus.
• You preferably have a bachelor's degree or equivalent experience.
• You work accurately and have an eye for detail.
• You are analytically inclined and enjoy solving problems.
• Experience with SQL, support, or accounting is a plus.
• You like to take initiative and proactively look for customer-oriented solutions.

What do we offer?

A market-conform salary and an attractive package of extra-legal benefits such as:

• 13th month salary,
• Mobile phone,
• Meal vouchers,
• Eco-vouchers,
• Group insurance and hospitalization insurance,
• Work-from-home allowance,
• Benefits at work discounts,
• Pleasant work-life balance with 32 vacation days per year.

Wolters Kluwer continuously invests in the growth and competencies of its employees and wants to give them every opportunity to develop. Discover more advantages of Wolters Kluwer at www.wolterskluwer.be

Interested in the position of Technical Support Employee?

Click the apply button to send us your CV. Do you have questions about the vacancy? Please contact: Claudia Funk (claudia.funk@wolterskluwer.com) or at +31 6 15136211.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.