Customer Service Telephone Executive

1 Month ago • 1 Years + • Customer Service

Job Summary

Job Description

We are looking for talent to join our Operations team at Marsh, based in Mexico City. This hybrid role requires at least three days in the office. The position involves providing customer service in the insurance sector, managing inquiries, claims processes, and policy retention. You will be part of a dynamic team committed to delivering quality service to our clients, assisting them with policy details, claims, and cancellations. You will also provide consultative support on claims and insurance matters after a month of in-person training.
Must have:
  • High school diploma or equivalent
  • Minimum 1 year of call center experience
  • Basic knowledge of Office and technology
  • Communication and negotiation skills
  • Teamwork and professional client interaction
Good to have:
  • Experience in the insurance sector
  • Knowledge of insurance processes
  • Problem-solving and customer guidance experience
Perks:
  • Professional development opportunities
  • Interesting work
  • Supportive leaders
  • Vibrant and inclusive culture
  • Collaboration with talented colleagues
  • Innovative solutions
  • Impact on colleagues, clients, and communities
  • Career opportunities
  • Benefits and rewards
  • Enhance well-being

Job Details

Company:

Marsh

Description:

Estamos buscando un talento para unirse a nuestro equipo de Operaciones en Marsh. Este puesto estará basado en la Ciudad de México, Torre Mayor. Es un rol híbrido que requiere trabajar al menos tres días en la oficina. La posición implica brindar atención y servicio al cliente en el sector de seguros, gestionando consultas, procesos de siniestros y retención de pólizas. Serás parte de un equipo dinámico comprometido con ofrecer un servicio de calidad a nuestros clientes.

Contamos contigo para:

  • Tomar y realizar llamadas para asistir a los clientes con dudas sobre sus pólizas, condiciones y procesos de siniestros
  • Brindar orientación sobre cómo presentar siniestros y resolver dudas de los clientes de manera eficiente
  • Apoyar en las gestiones de retención de pólizas y atender consultas relacionadas con cancelaciones y detalles de las pólizas
  • Realizar soporte consultivo en temas de siniestros y seguros durante un período de capacitación presencial de un mes

Lo que necesitas tener:

  • Bachillerato concluido; estudios universitarios truncos o en curso son aceptables
  • Mínimo 1 año de experiencia en call center
  • Conocimientos básicos de Office y herramientas tecnológicas
  • Habilidades de comunicación, negociación y análisis
  • Capacidad para trabajar en equipo y manejar interacciones con clientes de manera profesional

Lo que te hace destacar:

  • Experiencia en el sector de seguros o conocimiento de procesos de seguros es un plus
  • Experiencia previa en atención al cliente que involucre resolución de problemas y orientación al cliente

Por qué unirte a nuestro equipo:

  • Te ayudamos a ser tu mejor versión a través de oportunidades de desarrollo profesional, trabajo interesante y líderes que apoyan
  • Fomentamos una cultura vibrante e inclusiva donde puedes colaborar con colegas talentosos para crear soluciones innovadoras y tener impacto en colegas, clientes y comunidades
  • Nuestra escala nos permite ofrecer una variedad de oportunidades de carrera, además de beneficios y recompensas que mejoran tu bienestar

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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About The Company

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advancedrisk,reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.

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