Customer Success Coordinator

As a Customer Success Coordinator, you will leverage extensive knowledge and advanced skills in operational processes to provide strategic support to key customers. You will play a pivotal role in not only solving complex issues but also enhancing and optimizing customer satisfaction and engagement.

Responsibilities:

• Manage intricate onboarding processes for major clients.

• Resolve complex customer issues with innovative solutions.

• Drive customer renewals and lead sophisticated upselling strategies.

• Analyze and provide strategic insights from customer performance data.

• Design and deliver advanced training solutions tailored to customer needs.

• Ensure alignment with strategic implementation schedules and organizational goals.

• Act as a primary liaison for VIP clients, ensuring top-tier support.

• Develop and implement customer feedback enhancements for product/service.

• Work closely with executive teams to refine customer journey mapping.

• Maintain and strengthen high-level customer relationships through proactive engagement.

Skills:

• Strategic Communication: High-impact verbal and written communication skills.

• Complex Problem-Solving: Ability to address and solve the most intricate problems.

• Strategic Analytical Skills: Advanced skills in analyzing and acting on complex data.

• Comprehensive Technical Proficiency: Thorough knowledge of all product/service facets.

• CRM Mastery: Expert-level CRM system use and management.

• Customer Advocacy Leadership: Leading efforts to represent and advocate for customer needs.

• Interdepartmental Collaboration: Effective collaboration with highest levels of organizational leadership.

• Advanced Training Capabilities: Proficiency in delivering complex training and education sessions.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act.