IT Operations Analyst

Wolters Kluwer Italia, a leading player in the development of software applications for professionals and businesses, is looking for a profile for the TECHNOLOGY function of the Tax & Accounting division

IT OPERATIONS ANALYST

Specifically, the resource will be inserted into the IT Operations structure, whose task is to ensure constant control of the health and security status of the Customer Facing Applications offered by the Tax&Accounting Italy Division of Wolters Kluwer.

The role of IT Operations Analyst includes the following activities:

• Monitor all infrastructure components (both on Public and Private Cloud), contributing to the definition of reference KPIs, monitoring logic, and related automatisms.
• Perform analysis on the sizing and use of infrastructure components, acting proactively to improve the health of systems, performance, and costs.
• Manage the Major Incident management process related to our cloud products, participating, as a 1st level, also in the anomaly resolution process.
• Support the team in system maintenance and Security & Compliance activities, according to defined standards.
• Actively contribute to the "DevOps" transformation process of the structure, collaborating with development teams in acquiring skills and activities (e.g., hotfix management, release pipelines, etc.).

The ideal candidate has the following requirements:

• Diploma or degree, preferably in Engineering, Information Sciences, or other technical-scientific disciplines;
• At least one year of experience on Microsoft Azure cloud;
• Basic knowledge of Microsoft Windows operating systems;
• Basic knowledge of Linux/Unix operating systems;
• Basic knowledge of Networking;
• Basic knowledge of relational databases (mainly MS SQL);
• Availability to work in shifts (limited to the 8:00 – 19:00 time slot), to be on call and/or perform scheduled interventions outside working hours;
• The profile is completed by strong dynamism, proactivity, and leadership skills, with a strong passion for technology and innovation.

Preferential title:

• Cloud certifications (e.g., MS Azure);
• Knowledge of a scripting language (Bash, Python);
• Previous experience and expertise in operations and/or system administrator roles;
• A good knowledge of English (>B1), as participation in conference calls in English and reading/writing documentation in English may be required.

What We Offer

We work in a rapidly expanding multinational context and provide our teams with:

• People Care: care and attention to the work environment, people, and their individual and professional growth within the Technology organization.
• Continuous training:
• Access to the most qualified technological training platforms;
• Access to quality training paths through the internal #GROW program;
• Knowledge sharing communities
• Programming of personalized IT paths
• International and interfunctional projects: possibility to participate in international projects to ensure the exchange of knowledge and ideas.
• Work methodology: Agile operational mode in a collaborative, informal, and open work environment for the exchange of ideas
• Benefits
• Hybrid work model
• Flexible hours to ensure work-life balance
• Meal vouchers worth 8 euros
• Online well-being programs
• Welfare platform open to all employees
• Work location: Milan and smart working
• LI- Hybrid