Customer Support Advisor with Ukrainian - popular retail shop

This role involves providing customer service for a well-known clothing brand, ensuring high-quality interactions via phone, email, social media, and live chat. Key responsibilities include maintaining a positive and empathetic approach, providing accurate information, actively communicating within the team, and managing complaints to ensure customer satisfaction. The position requires fluent Ukrainian and B2 English, excellent computer skills, and adherence to a shift-based work schedule.

Must Have

• Customer service for a well-known clothing brand
• Maintaining the highest quality of customer service in line with project standards
• Efficient customer contact through phone, email, social media, live chat
• Positive, empathetic, and professional approach to customers
• Providing reliable and accurate information in response to customer questions and problems
• Active communication within the team and support for team members
• Supervising complaints and maintaining a high level of customer satisfaction
• Maintaining high quality of assigned tasks in customer contact
• Fluent knowledge of Ukrainian in speech and writing (native speakers preferred)
• Knowledge of English at a B2 level for team communication and training
• Excellent computer skills and MS Office proficiency
• Ability to work shifts: Mon - Fri 8:00-16:00/11:00-19:00 and weekends 9:00-17:00
• Work 5 days a week and only 3 weekend days a month

Good to Have

• Experience in telephone customer service or similar work is preferred

Perks & Benefits

• Contract of mandate
• Career development in a reputable company that rewards employees with commitment and passion
• Work in a comfortable office in Katowice

Responsibilities:

• Customer service for a well-known clothing brand and maintaining the highest quality of customer service in line with project standards.
• Efficient customer contact through phone, email, social media, live chat. On Sundays, there is a break from phone calls; only chat is supported.
• Positive, empathetic, and professional approach to customers.
• Providing reliable and accurate information in response to customer questions and problems.
• Active communication within the team and support for team members.
• Supervising complaints and maintaining a high level of customer satisfaction.
• Maintaining high quality of assigned tasks in customer contact.

Requirements:

• Experience in telephone customer service or similar work is preferred.
• Fluent knowledge of Ukrainian in speech and writing (native speakers preferred).
• Knowledge of English at a B2 level for team communication and training.
• Excellent computer skills and MS Office proficiency.
• Shift work: Mon - Fri 8:00-16:00/11:00-19:00 and weekends 9:00-17:00.
• Work 5 days a week and only 3 weekend days a month. If you work on the weekend, you have days off during the week.

What we offer:

• Contract of mandate.
• Career development in a reputable company that rewards employees with commitment and passion.
• Work in a comfortable office in Katowice.