Customer Support Manager

At Beloform, we are dedicated to shaping the future of innovative solutions and creating value that drives meaningful growth. We are seeking a dedicated Customer Support Manager to lead our customer support team, ensuring outstanding service and satisfaction for every client. This role offers the opportunity to shape processes, drive team performance, and enhance overall customer experience.

Must Have

• Lead and mentor the customer support team to achieve performance goals
• Develop and implement strategies to improve customer satisfaction and retention
• Monitor and analyze customer support metrics to identify opportunities for improvement
• Collaborate with internal teams to address customer needs and feedback
• Ensure timely resolution of customer inquiries and issues
• Strong leadership and team management skills
• Excellent communication and problem-solving abilities
• Ability to develop processes and improve efficiency
• Detail-oriented with a customer-first mindset
• Proactive and solution-oriented approach

Perks & Benefits

• Competitive salary
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Skills development and training programs
• Full-time, stable position with meaningful responsibilities

Company Description

At Beloform, we are dedicated to shaping the future of innovative solutions and creating value that drives meaningful growth. Our team thrives on collaboration, creativity, and a commitment to excellence. We empower our employees to take ownership, explore new ideas, and make an impact every day. Join us and be part of a company where your contributions matter.

Job Description

We are seeking a dedicated Customer Support Manager to lead our customer support team, ensuring outstanding service and satisfaction for every client. This role offers the opportunity to shape processes, drive team performance, and enhance overall customer experience.

Responsibilities:

• Lead and mentor the customer support team to achieve performance goals.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor and analyze customer support metrics to identify opportunities for improvement.
• Collaborate with internal teams to address customer needs and feedback.
• Ensure timely resolution of customer inquiries and issues.

Qualifications

• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to develop processes and improve efficiency.
• Detail-oriented with a customer-first mindset.
• Proactive and solution-oriented approach.

Additional Information

• Competitive salary ($52,000 – $56,000 per year)
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Skills development and training programs
• Full-time, stable position with meaningful responsibilities