Customer Service Agent

Skillbridge Academy is seeking a motivated Customer Service Agent to join their Charlotte team. This role involves being the first point of contact for clients, providing exceptional service, and guiding them on programs. Responsibilities include handling inquiries via phone and email, providing accurate information, resolving issues, maintaining records, collaborating with internal teams, and identifying process improvements to enhance customer satisfaction.

Must Have

• Handle incoming client inquiries via phone and email with professionalism and efficiency
• Provide clear and accurate information about our programs and services
• Resolve client issues promptly while maintaining a positive experience
• Maintain detailed records of client interactions and transactions
• Collaborate with internal teams to ensure consistent service delivery
• Identify opportunities to improve processes and enhance customer satisfaction
• Strong communication and interpersonal skills
• Ability to remain professional and empathetic in all interactions
• Detail-oriented with excellent organizational skills
• Problem-solving mindset and ability to think on your feet
• Comfortable working in a fast-paced, dynamic environment
• High level of professionalism and commitment to delivering outstanding service

Perks & Benefits

• Competitive salary
• Opportunities for career growth and professional development
• Comprehensive benefits package
• Supportive and collaborative team environment
• Skills development and ongoing training

Company Description

At Skillbridge Academy, we are committed to empowering individuals through innovative educational solutions. Our mission is to bridge the gap between potential and opportunity, helping learners unlock new skills and achieve career success. We foster a collaborative and growth-focused environment where talent thrives, ideas are valued, and every contribution makes an impact.

Job Description

We are seeking a motivated Customer Service Agent to join our Charlotte team. In this role, you will be the first point of contact for our clients, ensuring an exceptional service experience and providing guidance on our programs and offerings. This is a key position in maintaining the high standards and reputation of Skillbridge Academy.

Responsibilities

• Handle incoming client inquiries via phone and email with professionalism and efficiency
• Provide clear and accurate information about our programs and services
• Resolve client issues promptly while maintaining a positive experience
• Maintain detailed records of client interactions and transactions
• Collaborate with internal teams to ensure consistent service delivery
• Identify opportunities to improve processes and enhance customer satisfaction

Qualifications

• Strong communication and interpersonal skills
• Ability to remain professional and empathetic in all interactions
• Detail-oriented with excellent organizational skills
• Problem-solving mindset and ability to think on your feet
• Comfortable working in a fast-paced, dynamic environment
• High level of professionalism and commitment to delivering outstanding service

Additional Information

• Competitive salary: $44,000 – $48,000 per year
• Opportunities for career growth and professional development
• Comprehensive benefits package
• Supportive and collaborative team environment
• Skills development and ongoing training