Night Porter

As a Night Porter at Venture Hotels, Greene King's ventures arm, you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at night. You'll provide a heartfelt and memorable experience, handle late arrival check-ins, manage safety protocols, and prepare for functions and breakfast. This role offers growth within an evolving hotel company focused on transforming properties into boutique design-led hotels.

Must Have

• Provide customers with a heartfelt and memorable experience
• Be the first point of contact for late arrival check-ins and walk-ins
• Ensure guest and business safety and security is top priority
• Evacuate all guests and team from the business safely and quickly in case of fire
• Answer telephone enquiries and deal with customer complaints
• Set up and prepare for functions and meetings in our 2 function rooms
• Set up resident breakfast room
• Clean guest area front of house

Company Description

We’re called Venture Hotels for a reason: We’re pioneers! And we thrive on originality. As Greene King’s ventures arm, we’re here to push boundaries. And we’re driven by a team that sees every day as an opportunity to go beyond the ordinary.The result: hotels with a unique sense of place that locals can feel proud of.

As a Night Porter, you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at night. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

There has never been a better time to join our evolving hotel company and be part of this incredible journey. A multi-year development plan to transform our properties into boutique design-led hotels, with a fresh and local approach to dining, means we will provide our guests with a luxurious setting in which to unwind.

Job Description

As a Night Porter, you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit
• Be the first point of contact for late arrival check-ins and walk-ins
• You’ll ensure guest and business safety, and security is top priority at all times
• In the event of a fire, evacuate all guests and team from the business safely and quickly
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Set up & prepare for functions and meetings in our 2 function rooms.
• Set up resident breakfast room.
• Clean guest area front of house to ensure the first guests to come down for breakfast are met with sparkling facilities.
• A typical shift starts at 11.15pm and finishes at 6.15am.

What you’ll bring…

• Willingness to learn and expand your skills
• Have a great eye for detail, making sure every function is set up to perfection
• Ability to work on your own as this role is mostly lone working while the guests sleep.
• A passion for giving great service and making sure every customer receives a warm welcome
• A positive can-do attitude and be a real team player