Customer Support Representative

4 Months ago • All levels
Customer Service

Job Description

The Customer Support Representative will work with customer requests via chats and tickets, assisting customers with their issues and providing a top-notch customer experience in Spanish. They will collaborate with colleagues to enhance customer service, identify customer needs, clarify information, research issues, and offer solutions, while adhering to internal procedures. The role requires excellent organizational and problem-solving skills, teamwork, and the ability to work in a fast-paced environment. The candidate should be a native Spanish speaker and have an intermediate level of English. Previous customer support experience and experience with live chat and email interactions are a plus.
Good To Have:
  • Previous customer support experience.
  • Experience handling live chat and email interactions.
Must Have:
  • Intermediate English proficiency (written & spoken).
  • Native Spanish speaker.
  • Excellent organizational skills and ability to prioritize.
  • Strong communication and teamwork skills.
  • Ability to work in a fast-paced environment.

Add these skills to join the top 1% applicants for this job

communication
team-player

Growe welcomes those who are excited to:
  • Work with requests in chats and tickets, helping customers with difficulties that they faced and providing the best customer experience in Spanish;

  • Collaborate with other colleagues to improve customer service;

  • Identify customers' needs, clarify information, research every issue and provide solutions;

  • Follow internal procedures and guidelines to ensure consistent and high-quality support.

We need your professional experience:
  • Intermediate level of English (written and spoken);

  • Native Spanish speaker;

  • Previous experience with customer support is not mandatory but will be considered a plus;

  • Experience handling live chat and email interactions will be considered an advantage.

We appreciate if you have those personal features:
  • Excellent organizational skills and ability to prioritize in order to meet deadlines;

  • Excellent team player skills with strong communication skills;
  • Ability to work in a fast-paced environment and under pressure;

  • Problem-solving skills.

We are seeking those who align with our core values:
  • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; 

  • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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