Customer Support Specialist

6 Minutes ago • 2-5 Years

Customer Service

Job Description

We are searching for a Croatian speaking Customer Support Specialist that will be working in an international team offering support for our customers, helping them with any requests or issues, and forwarding the feedback to our product managers. Responsibilities include communicating with customers via chat, email, and phone, solving customer issues, managing user documentation, and cooperating with internal teams.

Must Have:

Communication with customers via chat, e-mail and phone
Problem solving of customer issues and requests
Managing user-related documentation
Close cooperation with other teams within the company
Proficiency in Croatian and English language with excellent written and verbal communication skills
Positive attitude, passion for communication and building relationships with customers
Flexibility and ability to work in shifts
Team-work orientation, problem solving skills, reliability
iGaming industry knowledge and readiness to adapt to new processes and technologies

Perks:

Encouraged sports activities
Team building events
Informal gatherings
Plenty of time for family and fun
30 days of annual leave
Free ice cream

Add these skills to join the top 1% applicants for this job

account-management

communication

data-analytics

game-texts

Your responsibilities:

Communication with customers via chat, e-mail and phone
Problem solving of customer issues and requests
Managing user-related documentation
Close cooperation with other teams within the company

What you bring to the team:

Proficiency in Croatian and English language with excellent written and verbal communication skills
Positive attitude, passion for communication and building relationships with customers
Flexibility and ability to work in shifts
Team-work orientation, problem solving skills, reliability
iGaming industry knowledge and readiness to adapt to new processes and technologies

Who are we:

Bragg is a content-driven iGaming technology provider, serving online and land-based gaming operators with casino content, cutting-edge technology, and expert-managed services to deliver a full turnkey solution.

We create high-performing, data-driven, and passionately crafted casino gaming titles, built on Bragg remote games server technology.

Our modern omnichannel Player Account Management platform powers multiple leading iCasino and sportsbook brands and is supported by powerful data analytics tools, as well as Fuze™ – an innovative player engagement toolset.

Our way:

We are highly business-oriented, with a strong focus on long-term relationships with our clients
As a team of highly skilled experts, we appreciate genuine relationships and co-worker support
We nurture honest relationships within teams, between teams, and with our business partners
We encourage sports activities, team building, and informal gatherings
We offer plenty of time for family and fun
30 days of annual leave for every colleague
We stuff the fridge with ice cream.

At Bragg Gaming, we celebrate diversity and are committed to creating an inclusive environment where everyone feels valued and empowered to succeed. We welcome applicants from all backgrounds, experiences, and identities. We believe that diverse perspectives drive innovation and strengthen our team.

Did we catch your attention? Become a part of our story - apply now!

Set alerts for more jobs like Customer Support Specialist

Set alerts for new jobs by Bragg

Set alerts for new Customer Service jobs in Slovenia

Set alerts for new jobs in Slovenia

Set alerts for Customer Service (Remote) jobs