Data Analyst - Driver Experience & Fulfillment
Job Summary
Job Description
As a Driver Experience & Fulfillment Data Analyst, you will play a vital role in analyzing driver data to inform business decisions. You will research and analyze driver insights and trends to create robust business reports that enhance the driver experience within the app. Your work will also provide data and insights for local teams to optimize their products and services based on driver preferences and needs. Key responsibilities include developing and maintaining driver-related dashboards, analyzing data to identify trends and anomalies for strategic decision-making, collaborating with various teams, performing competitive intelligence analysis, creating automated weekly reports and business forecasts, and developing presentations for insights and strategy recommendations. You will be the primary contact for driver health metrics and analysis.
Must have:
- Develop and maintain driver dashboards
- Analyze data, detect anomalies, spot trends
- Collaborate with BI, Data Science, Marketing, Strategy, Product teams
- Analysis on competitive intelligence
- Create automated weekly reporting & forecasting
- Create compelling presentations
- Go-to person for health metrics & analysis
- BS/MS in Business, Engineering, CS, Math, Econ, Stats or equivalent
- 3+ years experience in Business Analytics, Strategy, Consulting, or Growth
- Comfortable analyzing large raw data with attention to detail
- Ability to uncover insights from numbers and communicate them
- Proactive team-player, works under pressure and tight deadlines
- Proficiency in analytic, database, visualization tools (e.g., Tableau, Looker Studio)
- Strong SQL knowledge
- Scientific, hypothesis-driven thinking
- Structured problem-solving with MECE issue trees
- Strong project management skills
10 skills required
Job Details
About the Role
As Driver Experience & Fulfillment Data Analyst, you’ll play a crucial role in analyzing all available driver’s data for the business to utilize in deciding their next steps. Working in a fluid, fast-paced environment, where the latest cutting-edge software technologies are at your disposal, you’ll research and analyze driver’s insights and current driver’s trends to create robust business reports that will improve the overall driver’s experience in the apps. Your work will also provide the necessary data and insights for our local teams to further their experimentations and better optimize their products and services to driver’s preferences and needs.
What you will do
- Develop and maintain driver’s related dashboards to monitor key metrics and compare achievements against targeted goals.
- Analyze various data points, detect anomalies and spot trends to drive business and strategic decision-making on driver’s initiatives.
- Collaborate with the BI, Data Science, Marketing, Strategy and Product Management teams to ensure alignment on data analysis, methodologies, insights, and recommendations and proactively escalate issues to relevant stakeholders.
- Analysis on the competitive intelligence insights and findings.
- Create automated weekly reporting & business forecasting
- Create compelling presentations for insights & strategy recommendations.
- Be the go-to person on anything related to the multiple health metrics and analysis.
What you will need
- A BS/MS in Business, Engineering, Computer Science, Mathematics, Economics, Statistics or equivalent experience
- 3+ years of experience within one or more of the following fields: Business Analytics, Strategy and Planning, Consulting, Growth or relevant functions
- Comfortable analyzing large amounts of raw data with an obsession to detail and accuracy of data
- Able to uncover the story and relationship behind the numbers and communicate the insights to a wider audience
- A proactive team-player who can work under pressure and tight deadline
- Proficiency in multiple analytic, database, and visualization tools (e.g., Tableau, Looker Studio, etc.) along with strong knowledge of SQL
- A scientific and hypothesis-driven thinking process with the ability to create a structured way of problem solving with MECE issue trees and impact sizing
- Strong project management skills to manage complex projects and to prioritize and effectively collaborate with multiple internal and external stakeholders
About the team
You play a pivotal role to improve the quality life of drivers which have direct correlation to customer experience. Though everyday will be very challenging balancing the expectations from drivers (thru regions) and business team but you feel great satisfaction as you are directly creating a social impact.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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