Data Scientist
Job Description
- Complete projects using artificial intelligence / machine learning techniques for improved customer experience.
- Visualize trends using interactive dashboards.
- Structure and merge data from customer interactions across various communication streams.
- Develop and manage an interactive portal to depict Customer Satisfaction and Agent Performance.
- Serve as the Subject Matter Expert for all Customer Experience matters to migrate the internal program into a third party solution.
- Masters Degree or Bachelors Degree + 2 years experience.
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department Overview
Motorola Solutions
Job Description
- Complete projects using artificial intelligence / machine learning techniques for improved customer experience, including analyzing customer sentiment, customer interactions, and customer portals.
- Visualize trends using interactive dashboards.
- Structure data received from customer interactions with company agents and merge this data across various communication streams to get a holistic view of customer sentiment during their interactions and provide the Total Customer Experience.
- Develop and manage an an interactive portal to depict the various trends and statistics of Customer Satisfaction and Agent Performance, giving the company valuable insights to improve the overall Customer Experience.
- Serve as the Subject Matter Expert for all Customer Experience matters to migrate the internal Customer Experience program into a third party solution.
Target Base Salary Range: $96,928 - $120,900 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Basic Requirements
- Masters Degree or
- Bachelors Degree + 2 years experience.
Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
