Department Manager - High Street Kensington

As a Department Manager at H&M High Street Kensington, you will lead your team to drive sales and profit while ensuring a customer-first experience. Responsibilities include team performance evaluation, feedback, development, and training, as well as analyzing Sales & Profit KPIs. You will also ensure compliance with Health & Safety standards. Candidates should have management experience in a customer-facing environment, a passion for profitability and people, and a customer-first mindset.

Must Have

• Lead with a vision to secure the best experience for all colleagues and customers
• Evaluate team performance, provide feedback, and support succession through development and training
• Analyse and follow up on Sales & Profit KPI's for your department
• Ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws
• Management experience in a customer-facing environment
• Previous experience of leading and managing teams
• A passion for profitability and people
• A Customer-first mindset

Perks & Benefits

• Attractive benefits with extensive development opportunities around the globe
• Staff discount card, usable on all H&M Group brands in stores and online
• Inclusion in H&M Incentive Program (HIP)

This is a permanent position, offering 39 hours per week. This position is based at H&M High Street Kensington store, in Central London.

Our Leaders have the ambition to make our people and business grow. As a Department Manager you are responsible for overseeing a department to support the Sales and Profit of the store and along with your Team deliver a Customer First Experience.

Key responsibilities:

• You lead with a vision to secure the best experience for all our colleagues and customers
• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training.
• You analyse and follow up on Sales & Profit KPI's for your department.
• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety.

Qualifications

We are looking for people who have:

• Management experience in a customer-facing environment
• Previous experience of leading and managing teams
• A passion for profitability and people
• A Customer-first mindset

Additional Information

Availability 7 days fully flexible, weekends included.

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.