SailPoint is seeking a DevOps Manager to lead a UAE-based team responsible for triage, data store operations, SRE, and DevOps work for SaaS products in the UAE region. This role involves balancing innovation, engineering, and customer support, ensuring high uptime, improving CI/CD processes, and managing costs while adhering to strict information security and compliance standards. The ideal candidate will have experience leading DevOps teams and a strong technical background in 24x7 production operations, preferably with AWS.

Must Have

• Lead and mentor a DevOps team.
• Ensure consistent high-pace delivery and meet deadlines.
• Balance and prioritize team workload across innovation, engineering, customer support, and tech debt.
• Maximize uptime and author customer-facing root cause analyses.
• Iterate on and improve CI/CD processes.
• Control costs to ensure target gross margin is achieved.
• Develop and improve operational practices and procedures.
• Proactively meet standards for information security and compliance (ISO27001, SOC1, SOC2, PCI, IRAP, C5, FedRAMP).
• 2+ years in a management role, preferably in DevOps or Site Reliability.
• 5+ years hands-on experience as a DevOps or SRE Engineer in 24x7 production operations, supporting a highly available environment for a SaaS or cloud service provider (AWS strongly preferred).
• Ability to evangelize a philosophy around automation and testing.
• History of leveraging data to objectively measure impact and optimize people/engineering processes.
• Physically located in the UAE.

Good to Have

• Bachelor's degree in computer science or other technical discipline, or equivalent experience.

DevOps Manager

• This is a remote position; however, you will also have access to an office for team gatherings and planning sessions as needed. Due to the requirements of UAE customers, this position requires being physically located in the UAE. In-person interviews will be required.

About SailPoint:

SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less.

Built on a foundation of AI and ML, our Identity Security Cloud Platform, Atlas delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and changing needs of today’s cloud-oriented, modern enterprise.

About the role:

Want to be on a team that full of results-driven individuals who are constantly seeking to innovate? Want to make an impact? At SailPoint, our Engineering team does just that. Our engineering is where high-quality professional engineering meets individual impact. Our team creates products are built on a mature, cloud-native event-driven microservices architecture hosted in AWS.

We're searching for a DevOps Manager with experience working on and leading DevOps teams for one or more SaaS products. Ideally, you're a former DevOps Engineer that has made the move to management and still have a solid grasp on the technical side of what your team does. You already know that excellent communication skills are a must, since you'll be collaborating with Services, Support, Product, and Software Engineering on a regular basis. Our company and team are growing incredibly quickly, and we want someone that's excited to deal with the challenges that come with growth and scale!

As a DevOps Manager you will be responsible for the UAE DevOps team that performs triage, data store operation, SRE, and DevOps work in our product running in the UAE region. You will work closely with Software Engineers and DevOps Engineers alike. You will partner with leaders at all levels across the organization on making our product work while meeting data sovereignty requirements.

What you will make happen:

• Ensure your team is consistently delivering at a high pace and meeting deadlines
• Balance and prioritize team workload across innovation, engineering support, customer support, and tech debt
• Continue to hire, develop, and mentor best in class DevOps Engineers
• Maximize uptime across all product lines and help author customer facing root cause analyses for any interruptions in service
• Iterate on and improve our CI/CD processes
• Control costs to ensure target gross margin is achieved
• Develop and improve operational practices and procedures
• Proactively meet standards for information security and compliance, such as ISO27001, SOC1, SOC2, PCI, IRAP, C5, FedRAMP, etc.

Background & Experience:

• 2+ years in a management role, preferably in DevOps or Site Reliability, over a team managing public cloud infrastructure
• 5+ years of hands on experience as a DevOps or SRE Engineer in 24x7 production operations, preferably supporting a highly available environment for a SaaS or cloud service provider; AWS strongly preferred
• A track record of providing a superior customer experience
• The ability to evangelize a philosophy around automation and testing
• A passion for creating a culture of inclusiveness and compassion
• A history of leveraging data to objectively measure impact and optimize people / engineering processes

Due to the requirements of UAE customers, this position requires being physically located in the UAE.

Preferred:

• Bachelor's degree in computer science or other technical discipline, or equivalent experience

Education:

Preferred education:

• Bachelor's degree in computer science or other technical discipline, or equivalent experience

What success looks like in the role

Within the first 30 days you will:

• Complete IPS onboarding guidelines
• Completed any training required by compliance or cyber security
• Work on hiring the team
• Setup stand-ups and Kanban or sprint planning for the team
• Aware of on-call rotation and incidents
• Learn the Rootly escalation path
• Review and understand the SailPoint SDLC
• Setup regular 1x1s with team members

By 90 days:

• Involved in past quarterly review, capacity review, future quarterly planning
• Have a strong understanding of the observability and monitoring capabilities of the team and any gaps that may exist
• Have a strong understanding of the tech debt backlog and prioritization for the team
• Begin leading and taking full accountability for projects
• Identifying upcoming leaders and mentoring engineers
• Identify areas of improvement for the team and review team health metrics, make adjustments as necessary
• Continue to unblock the team and keep them on track
• Present trade-offs when appropriate
• Review external spend vs budget monthly

By 6 months:

• Assign and review technical design documents authored by the team
• Enable team members to contribute to team demos, lunch & learns, and tech council meetings

By 1 year:

• Complete performance reviews and merit recommendations

Requirements or things you will learn on the job:

• ISC Product

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

About Us

SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today’s cloud-oriented enterprise. Our intelligent, autonomous, and integrated solutions put identity security at the core of digital business operations, enabling even the most complex organizations across the globe to build a security foundation capable of defending against today’s most pressing threats.

Equal Employment Opportunity Policy Statement

The employment policy of SailPoint is to provide equal opportunity to all persons, and it is SailPoint’s policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.

It is SailPoint’s policy to recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, sex, military and/or veteran status, disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. SailPoint does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986.

Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities:

• Filing a complaint;
• Assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of the affirmative action provisions of Section 503, VEVRAA, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans;
• Opposing any act or practice made unlawful by Section 503, VEVRAA, or their implementing regulations in this part, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; or
• Exercising any other right protected by section 503, VEVRAA or their implementing regulations.

SailPoint will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified employee or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

SailPoint’s affirmative action program contains an audit and reporting system which enables us to measure the effectiveness of our program, indicate any need for remedial action, determine the degree to which our objectives have been attained, determine whether protected veterans and individuals with disabilities had had the opportunity to participate in company-sponsored activities, measure our compliance with the program’s specific obligations, and document actions taken to comply with these obligations.