Staff DevOps Engineer

As a Staff DevOps Engineer at SailPoint, you will be a key player on the Infrastructure and Platform Services team, responsible for DevOps work in the UAE region for the Identity Security Cloud platform. This role involves implementing and operating global customer-facing SaaS infrastructure, performing triage, data store operations, and SRE. You will work closely with engineering and product teams to ensure seamless product availability and meet data sovereignty requirements for large enterprises.

Must Have

• Experience in 24x7 production operations, supporting a highly available SaaS or cloud service.
• Experience with cloud infrastructure environments, preferably AWS.
• Proficiency with Terraform or other infrastructure as code tools.
• Experience with Kubernetes and tools like ArgoCD.
• Familiarity with containerized applications.
• Skills in release automation (Jenkins), system administration, configuration, and debugging.
• Proficiency in scripting languages (Ruby, Python) and configuration management tools (Chef, Puppet).
• Experience with monitoring and logging tools (Prometheus, Grafana, Honeycomb, OpenSearch).
• Strong understanding of system and networking concepts and troubleshooting.
• Strong interpersonal and teaming skills, ability to set and enforce process.
• Strong understanding of SRE principles and practices.
• Ability to operate in an agile, entrepreneurial start-up environment.
• Physically located in the UAE due to customer requirements.

Good to Have

• Bachelor's degree in Computer Science or other technical discipline, or equivalent experience.

About SailPoint:

SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less. Built on a foundation of AI and ML, our Identity Security Cloud Platform, Atlas delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and changing needs of today’s cloud-oriented, modern enterprise.

About the role:

As a Staff DevOps Engineer you will be a key player on the Infrastructure and Platform Services team servicing the Identity Security Cloud platform. You will be responsible for DevOps work in our UAE region. You will proactively work with Engineering, Product, Services, and other functional departments to implement and operate our global customer-facing SaaS infrastructure. The ideal candidate will be a self-starter who enjoys a fast-paced job, thrives on problem solving, and is committed to delivering seamless product availability to large enterprises around the world.

You will be a member of the UAE DevOps team that performs triage, data store operations, SRE, and DevOps work for our product running in the UAE region. You will work closely with Software Engineers and DevOps Engineers alike. You will partner with leaders at all levels across the organization on making our product work while meeting data sovereignty requirements.

About the team:

The UAE DevOps team will work together to implement, maintain, and support our products in the UAE region in AWS. The team will provide hands on implementation and support in AWS in the UAE region for our SaaS products.

Roadmap for success:

Within first 30 days:

• Onboard into your new role, get familiar with our product offering and technology, proactively meet peers and stakeholders, set up your test and development environment.
• Begin working on projects and improvements we have planned

By 90 days:

• Collaborate on projects with team members and other teams
• Be fully integrated with the team, join the on-call rotation to support our product
• Become an expert on how the ISC product operates

By 6 months:

• Own and implement projects to successfully operate an environment with restricted access
• Become a subject matter expert on the services and tools used for our products
• Independently handle any on-call incidents
• Collaborate with other teams to securely bring new features and services into production in the UAE region
• Proactively meet standards for information security and compliance (suach as ISO, SOC, SSAE 16, etc.)

Requirements:

Background & Experience:

• Experience in 24x7 production operations, preferably supporting a highly available environment for a SaaS or cloud service provider
• Experience with cloud infrastructure environments, preferably AWS
• Experience with Terraform or other infrastructure as code tools
• Experience with Kubernetes and tools like ArgoCD
• Experience with containerized applications
• Release automation (Jenkins, etc), system administration, system configuration, and system debugging experience
• Experience using scripting languages (Ruby, Python, etc), configuration management tools (Chef, Puppet, etc), infrastructure as code (Terraform) and command execution frameworks
• Experience with monitoring and logging tools (e.g., Prometheus, Grafana, Honeycomb, OpenSearch).
• Strong understanding of system and networking concepts and troubleshooting techniques
• Strong interpersonal and teaming skills - ability to set and enforce process and influence engineers who are not direct reports.
• Strong understanding of SRE principles and practices.
• Ability to operate in an agile, entrepreneurial start-up environment.

Education (preferred, not required):

• Bachelor's degree in Computer Science or other technical discipline, or equivalent experience