Director, Account Management
Job Description
- 5+ years of management experience in quota carrying roles (Sales or Account Management)
- 1+ years of second-line management experience
- Proven track record of team quota-attainment via new business or cross sales
- Exceptional communication and relationship-building skills
- Comfortable working with senior executives both internally and externally
- High integrity and passion for creating meaningful impact for customers and teammates alike
- Choice of medical, dental, and vision insurance plans for you and your family
- Additional insurance coverage options for life, accident, or critical illness
- Flexible paid time off, sick leave, short-term and long-term disability
- 10 US observed holidays, and Canadian statutory holidays by province
- A home office stipend
- 401(k) for US-based employees and RRSP for Canada-based employees
- Paid parental leave
- A local in-person meet-up program
- Hubs in San Francisco and Toronto
EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.
We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. Learn more at www.evenuplaw.com.
About the Role
EvenUp is transforming how personal injury law firms secure justice for their clients through AI-powered demand packages that streamline case preparation and valuation. As we continue to scale, we’re building our first Account Management function — and we’re looking for a Director of Account Management to build a cross sales and renewal-focused sales team.
In this role, you will build, coach, and empower a team of Account Managers to build executive customer relationships, prospect into the customer base, align customer needs with our long term product vision, and close new subscription cross sales and account expansion deals. You’ll design and operationalize the account management motion — from onboarding enablement and customer engagement to sales excellence.
What You’ll Do
- Directly manage a team of SMB, MM, and Enterprise account managers to deliver monthly goal attainment
- Build a new function by defining the standards for customer engagement, cross functional partnership, outbound prospecting, discovery, and deal closing
- Hire and ramp contributors into a high-performance organization with recruiting, training, and pace setting
- Experiment with lifecycle playbooks to develop cross sale and expansion opportunities at key customer lifecycle touchpoints (onboarding, quarterly business reviews, renewals)
- Develop specific and targeted goals for contributors on your team to help them grow and develop
- Find innovative and creative ways to improve and increase performance
- Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done
What You’ll Bring
- 5+ years of management experience in quota carrying roles (Sales or Account Management)
- 1+ years of second-line management experience
- Proven track record of team quota-attainment via new business or cross sales
- Exceptional communication and relationship-building skills; comfortable working with senior executives both internally and externally
- High integrity and passion for creating meaningful impact for customers and teammates alike
