Director, Enablement Operations

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

Are you an enablement professional looking to join a fast-growing company that is recognized as an industry leader, with an amazing culture that allows you to thrive? Are you looking to apply your experience but also have creative freedom to try innovative enablement approaches? If so, we want to hear from you!

CyberArk is the global leader in Identity Security. Built for the dynamic enterprise, the CyberArk Identity Security Platform enables secure access for any identity — human or machine — to any resource or environment from anywhere, using any device. The world’s leading organizations trust CyberArk to help secure their most critical assets.

The Go-to-Market (GTM) Enablement team is looking for a Director of Enablement Operations to take our customer-facing roles to the next level of productivity and success. The successful candidate will have experience with building and managing an enablement infrastructure, providing an engaging learning experience, and demonstrating business impact via a data driven approach. Success in the role will be based on creating an operations function that streamlines enablement program creation, consumption and business application.

This role reports to the Vice President of Go-to-Market Enablement, managing a small team and working within a matrixed department. Work from US home office is available, but Boston area location is preferred.

Core responsibilities

• Contribute to the overall Go-to-Market enablement strategy, including infrastructure, organization and content components.
• Work with business stakeholders, IT and HR to identify, benchmark and implement infrastructure components required for efficient onboarding and ongoing role productivity.
• Partner with curriculum development functions to manage learning content components throughout the lifecycle.
• Provide project management support to Sales, CS and Partner Enablement Leads for ongoing and new learning programs, including annual kick off events.
• Manage the schedule for live events, including workshops and office hours, coordinating across all geographies as needed.
• Develop and maintain an effective communication strategy for students, managers, business leaders and stakeholders.
• Generate meaningful insights into learning program impact by providing data and analytics for stakeholders, leaders and managers.
• Provide frontline student support within agreed SLAs, providing escalation paths to subject matter experts as needed.

Skills & Competencies

• Ability to build relationships and influence all levels within the organization, especially with senior management and executive levels.
• Excellent communication skills, with the ability to articulate complex concepts concisely and compellingly.
• Strong business acumen with demonstrated ability to provide practical insights from complex datasets.
• Creative problem-solving, able to take a hands-on approach to building enablement solutions in a fast-moving environment.
• Demonstrated project management capability in a highly matrixed organization, including vendor contributions.
• Relentless customer focus, with the aim of delighting customers throughout the sales process and subsequent value delivery.

#LI-MR2

• Undergraduate degree required
• 5+ years of enablement leadership experience
• Experience working with global teams in multiple time zones.
• Prior experience with a fast-growth enterprise software or technology company preferred.
• Ability to travel domestically and internationally as needed - estimated 10%.

CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. 

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $177,000 – $245,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.