eBay Japan Seller Support Specialist

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Position Summary:

As a Customer Support Agent, you will be responsible for promptly and courteously addressing inquiries from customers to contribute to overall customer satisfaction. You will primarily provide support via email and phone.

Key Responsibilities:

• Responding to customer inquiries via email and phone
• Identifying and resolving issues promptly
• Providing information about our products (eBay site and features) and services, policies
• Troubleshooting all products related to the eBay platform and clearly offer solutions or recommendations
• Handling complaints and escalations to/from related teams
• Providing up-selling, cross-selling and account retention services as directed or needed
• Collecting customer feedbacks to enhance our services
• Proposing improvements to support processes
• Building and sustaining a strong and trustworthy relationship with our customers.
• Collaborating with other departments (technical support, business operations team, marketing, etc.)
• Perform related duties as assigned

Qualifications:

• Professional Experience: +3 years of experience in the customer service field
• Communication Skills: Self-driven with proactive communication skills. An excellent communicator with the ability to build and maintain strong working relationships and an excellent team player.
• Technical Knowledge: Proficiency with Microsoft Office tools and online communication tools such as Slack and Zoom.
• Adaptability: Comfortable in a dynamic, fast-paced environment.
• Cultural Fit: Passion for eBay's unique start-up culture and a drive to effect change.
• Work environment: WFH/Hybrid experience is an advantage
• Educational background: Bachelors/Degree or equivalent experience
• Language Proficiency: Fluent in Japanese, business level in English, additional languages are a plus.