Employee Comms & Engagement Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Meet our team

As the Employee Communications and Engagement manager, you will cultivate a meaningful employee experience and culture for our employees in key offices, including Austin and Scottsdale, and our virtual employees, driving events and communications to connect and inspire our employees to do their best work and bring our PayPal vision to revolutionize commerce to life. You will serve as the center of excellence for local offices and advisor and enabler for key stakeholders, partners, and employee resource groups in the region. You will drive effective employee communications and engagement initiatives, laddering up to regional and global communications strategy and priorities.

This role is critical to ensuring employees are informed on our initiatives and programs, engaged in our culture and community, and inspired by the role they play in furthering PayPal’s vision, and values.

Job Description:

What you will do: 
 

• Plan and execute local and virtual employee events and programs; maintain site calendars of events  

• Develop and execute local and virtual communications and promotions, including web pages, newsletters, posters, signage etc.  

• Maintain budgets, vendor relationships, etc.  

• Maintain and build on Center of Excellence model and enablement model for global, regional and site communications, with guidelines, process, and reviews, along with customizable templates and materials. 

• Lead the review and approval process for team and stakeholder communications.  

• Partner closely with our site and virtual leaders, on-site business leaders, HR and community teams.  

• Serve as the point of contact and connector across all elements of the site- including facilities, HR, executive leaders, etc.  

• Measure the impact of experiences and communications in driving overall employee engagement. 

• Identify issues related to employee engagement and recommend best practices for improvement.

• Lead functional projects and programs that enhance workplace environments.

• Partner with teams to analyze business trends and their impact on employee satisfaction.

• Develop and implement employee engagement initiatives, such as internal forums and community activities.

• Contribute to shaping a positive organizational culture through effective communication strategies.

 

What do you need to bring-

• A minimum of 5 years of experience in engagement or events for a globally dispersed workforce.  

• Extremely proactive in identifying needs and jumping in to solve them.  

• Excellent writer, who can make and can articulate complex ideas simply, creatively and with heart. 

• Passion for driving understanding of business strategy, priorities and building community and sense of belonging among employees. 

• Comfortable and effective in serving as a strategic communications partner to senior leaders; able to confidently offer ideas and negotiate communication plans, both verbally and in writing. 

• Creative and engaged in new forms of digital content and communications channels.  

• Ability to embrace ongoing change, pivot quickly, and effectively deliver against tight deadlines; demonstrate flexibility, resilience, and grace under pressure. 

• Enjoy both strategizing and “rolling up your sleeves” to execute plans. 

• Highly organized and able to effectively juggle multiple priorities simultaneously. 

• Diplomatic, with the ability to identify and manage organizational and cultural sensitivities.

Preferred Qualification:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.