Enterprise Technical Support Engineer
Job Description
- Experience in a fast, AI/product-led environment where the product shipped every week and customers were in early/beta.
- Own white-glove support for largest workspaces, diagnosing and resolving complex customer issues.
- Build trust and become the go-to technical partner for enterprise teams.
- Act as the voice of the customer, reproducing issues, triaging, and writing clear bug reports.
- Troubleshoot across the stack, including SSO/SAML/SCIM, REST APIs, and embedded integrations.
- Create repeatability by documenting fixes, patterns, and turning them into guides and best practices.
- Protect SLAs by responding to high-priority incidents and participating in on-call rotation.
- Measure and report against Product/Support ops metrics (time to first response, resolution, deflection, root-cause closure).
TL;DR
We’re looking for a Enterprise Technical Support Engineer to own white-glove support for our largest customers. You’ll troubleshoot complex product + identity issues, partner directly with enterprise teams, and turn real-world insights into better playbooks and product improvements.
Why Lovable?
Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Over 2 million people in 200+ countries already use Lovable to launch businesses, automate work, and bring their ideas to life. And we’re just getting started.
We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world.
What you’ll do
- Own white-glove support for our largest workspaces — diagnose and resolve the hardest customer issues across design systems, connectors, auth, and project publishing.
- Build trust with enterprise teams — become the go-to technical partner for admins, product leaders, and AI champions using Lovable across hundreds of users.
- Be the voice of the customer — reproduce issues, do first-pass triage, write clear bug reports, and help prioritize fixes that unblock customers fast.
- Troubleshoot across the stack — from SSO/SAML/SCIM to REST APIs to “why didn’t the agent follow the theme?” and embedded/partner integrations.
- Create repeatability — document fixes, patterns, and gotchas into internal runbooks and help turn them into customer-facing guides, checklists, and best practices.
- Protect our SLAs — respond to high-priority incidents and participate in an on-call rotation to support customers outside normal hours.
- Measure what matters — report against the Product/Support ops metrics we care about (time to first response, time to resolution, deflection, root-cause closure).
What you bring
- 3–5+ years in a customer-facing technical role (technical support, technical account management, solutions/forward-deployed, or product support for B2B/SaaS).
- Strong enterprise presence — you can talk to a CPO about reliability and a developer about logs, in the same call.
- Excellent troubleshooting chops across web/desktop (macOS/Windows) and integrations.
- Identity experience — SSO/OAuth/SAML/SCIM and how these show up in real customer environments.
- API fluency — comfortable inspecting and troubleshooting REST APIs and reading server/client logs to spot errors.
- Clear communicator — strong written and verbal skills; you can turn a messy customer problem into a crisp internal ticket.
- Calm under pressure — you can prioritize when 3 enterprise customers need help right now.
- Collaborative — happy to pair with PMs, engineers, CSMs, and founders; we’re a small, fast team.
Skills to have
- Scripting in Python, JavaScript/TypeScript, or similar — enough to reproduce, mock, or validate issues.
- Familiarity with API testing tools (Postman, similar).
- Experience in a fast, AI/product-led environment where the product shipped every week and customers were in early/beta.
Why this is cool at Lovable
You’re not just answering tickets — you’re literally helping the biggest AI-native companies figure out how to standardize on Lovable (publishing, design systems, libraries, secure access). The things you see in the field will directly shape what we build next.
How we hire
1. Fill in a short form then jump on an initial exploratory call.
2. Discuss your experience in more depth during a round of interviews with us.
3. Join us for a workshop lasting 1-2 days remote or onsite. We'll see how you tick and you get to meet the team and explore whether joining Lovable feels right for you.
About your application
- Please submit your application in English. It’s our company language so you’ll be speaking lots of it if you join.
- We treat all candidates equally - if you’re interested please apply through our careers portal.
