EUC Support-1

What We'll Bring:

The EUC L2 (End User Computing Level 2) role is a leadership and operational support position focused on enhancing end-user technology experiences. The role emphasizes proactive improvement of IT systems, efficient team and resource management, and ensuring high service levels. It requires a blend of technical expertise, strategic thinking, and strong interpersonal skills to drive productivity and satisfaction across the organization.

What You'll Bring:

• Lead and support end-user computing (EUC) initiatives to improve employee productivity and satisfaction.
• Monitor and manage team performance to meet service level agreements (SLAs).
• Oversee the EUC service catalog and knowledge base, ensuring documentation is current and accessible.
• Assign and prioritize daily support tasks and user access provisioning.
• Coordinate hardware/software deployments and ensure compliance with PCI and SOX standards.
• Maintain accurate inventory of end-user hardware and software assets.
• Act as the primary escalation point for urgent issues, including off-hours support.
• Collaborate with cross-functional teams within the Technology Operations organization.
• Lead medium to large-scale projects and internal initiatives.

Impact You'll Make:

• Identify and implement process improvements to enhance service delivery.
• Provide strategic input on EUC technologies and industry trends.
• Support mobile device and video conferencing systems.
• Ensure adherence to service desk policies and procedures.
• Communicate effectively with both technical and non-technical stakeholders, including executive leadership.
• Demonstrate initiative and the ability to work independently or within a team.
• Preferred qualifications include technical certifications such as CompTIA A+ or MCP.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.