Experienced Network & Telecoms Administrator M/F

We are looking for an experienced Network & Telecoms Administrator to work on strategic projects related to user connectivity and network infrastructure. You will join a dynamic team and contribute to improving the user experience in a multi-site environment. Your main missions will include managing and piloting infrastructure projects (WiFi optimization, LAN/WLAN analysis), providing expert support for connectivity incidents and NAC solutions, and ensuring the operation and maintenance of network equipment.

Must Have

• Management and piloting of infrastructure projects
• Expert support
• Operation and maintenance
• Technical relationship
• Minimum Bac +2 in IT or telecommunications
• At least 5 years in network administration or engineering
• Confirmed expertise in user connectivity
• Excellent analytical skills, autonomy, service orientation, and good interpersonal skills
• Network Access Control (NAC): Cisco ISE – confirmed level
• WiFi: Deployment and incident management – confirmed level
• LAN/WLAN: Design and operation – confirmed level
• Network & Security: Firewalling, routing, switching (Cisco and Juniper)
• Troubleshooting: User connectivity issues (e.g., Teams)

Good to Have

• Knowledge of Cisco DNA
• Experience in multi-site environments
• Ability to carry out POCs and propose innovative solutions

Perks & Benefits

• Health insurance covered at 50%
• 50% reimbursement of transport pass
• New and friendly premises in the heart of Lyon
• Opportunity to work for a market leader
• Stable management team
• Profitable and constantly growing group
• Restaurant ticket card (9.5€, 60% employer contribution)
• Referral bonuses up to 1000€
• Integration program between 2 to 6 weeks
• Works Council with several cultural benefits
• Training institute to support skill development
• Mobility partner
• United, committed, and conquering team

Company Description

HELPLINE, a French Digital Services Company (ESN) since 1994, supports IT and business departments in their transformation projects around new digital uses and tools. The company shows steady growth (207M€ turnover in 2022) thanks to 3600 specialists operating in France and internationally (Germany, Belgium, Italy, Romania, Tunisia) with 16 locations.

Located in the heart of the 7th arrondissement, the Lyon agency was founded in 2019 and now has 150 employees working either in the service center or at our clients' sites for technical assistance. We operate throughout the Rhône Alpes Auvergne Region with client references such as EM Lyon, SNCF, SUEZ, Dachser, GL Events….

At HELPLINE, we give meaning and value to your mission and your skills. Our success is above all that of our teams: our company culture is based on collective intelligence, innovation, and entrepreneurial spirit.

Do these values resonate with you? Join us!

Job Description

We are looking for an experienced Network & Telecoms Administrator to work on strategic projects related to user connectivity and network infrastructure. You will join a dynamic team and contribute to improving the user experience in a multi-site environment.

Your main missions

• Infrastructure project management and steering:
• Redesign and optimization of WiFi solutions across multiple sites.
• Analysis of the connection chain (LAN/WLAN) and proposal of solutions to improve performance and security.
• Expert support:
• Handling incidents related to user connectivity.
• Occasional interventions on NAC solutions (Cisco ISE).
• Contribution to fundamental work on network infrastructures.
• Operation and maintenance:
• Standardization of deployed network solutions.
• Maintaining operational condition of equipment (patching, supervision, backup, hardening).
• Updating technical documentation and technology watch.
• Technical relationship:
• Collaboration with partners (operators, manufacturers, distributors).

Qualifications

Desired profile

• Education: Minimum Bac +2 in IT or telecommunications.
• Experience: At least 5 years in network administration or engineering, with confirmed expertise in user connectivity.
• Soft skills: Excellent analytical skills, autonomy, service orientation, and good interpersonal skills.

Essential technical skills

• Network Access Control (NAC): Cisco ISE – confirmed level.
• WiFi: Deployment and incident management – confirmed level.
• LAN/WLAN: Design and operation – confirmed level.
• Network & Security: Firewalling, routing, switching (Cisco and Juniper).
• Troubleshooting: User connectivity issues (e.g., Teams).

Appreciated skills (assets)

• Knowledge of Cisco DNA.
• Experience in multi-site environments.
• Ability to carry out POCs and propose innovative solutions.

Additional Information

Practical information

• Location: Aix-en-Provence (on-site required).
• Travel: Occasional (approximately 1 per quarter).

What we offer you:

Classic benefits:

• Health insurance covered at 50%
• 50% reimbursement of transport pass

And our specific features:

• New and friendly premises in the heart of Lyon
• The opportunity to work for a market leader
• A stable management team
• A profitable and constantly growing group
• A restaurant ticket card (9.5€, 60% employer contribution)
• Referral bonuses up to 1000€
• An integration program between 2 to 6 weeks
• A Works Council (CSE) with several cultural benefits
• A training institute to support the development of your skills
• A mobility partner
• A united, committed, and conquering team

To get to know each other better, here are our recruitment steps (guaranteed response):

• Phone interview / 15min
• HR interview / 1h and debriefing of 2 online exercises (not eliminatory)
• Manager interview / 1h

All our positions are open to people with disabilities