Experiences Manager, Vogue100

undefined ago • 2-5 Years • $74,000 PA - $100,000 PA

Job Summary

Job Description

Vogue100 are seeking a confident and customer centric experience manager with a strong background in client membership services to join the Vogue100 team. The ideal candidate has experience in luxury membership sales and management working with premium customers and partners. We are looking for a proactive and highly motivated person to join this growing business and who is passionate about designing and delivering the highest level of management for customers worldwide. Exceptional knowledge in the lifestyle membership industry is a must working with global teams and a willingness to travel.
Must have:
  • Drive membership growth by selling and managing client portfolios
  • Uphold Vogue100 value proposition including benefits and partnerships
  • Deliver excellent customer experience via email, phone, and in-person
  • Set and work within agreed goals
  • Make responsible decisions for customer inquiries and escalations
  • Collaborate with internal stakeholders to develop membership proposition
  • Contribute to Vogue100 proposition, including partnerships, events, and marketing
  • Build relationships in luxury fashion for membership growth opportunities
  • Act as industry expert for lifestyle memberships across CN markets
  • Collaborate with team for growth through partnership and development
Good to have:
  • Fluency in a second language is highly desirable.
Perks:
  • generous employee benefits package
  • discretionary bonus compensation

Job Details

Job Description

The foundation of Vogue’s leadership and authority is the brand’s unique role as a cultural barometer for a global audience. Vogue places fashion in the context of culture and the world we live in — how we dress, live and socialize; what we eat, listen to and watch; who leads and inspires us. Vogue immerses itself in fashion, always leading readers to what will happen next. Thought-provoking, relevant and always influential, Vogue defines the culture of fashion.

Positions in this sub-family are responsible for the consumer revenue streams (subscriptions/memberships, retail sales, eCommerce, consumer event ticketing and video programming) for all brands in Conde Nast. They develop, implement, measure and evaluate strategic initiatives that affect consumer growth and profitability for each brand. They drive consumer monetization via acquisition, engagement and retention marketing efforts.

Vogue100: Experiences Manager

Vogue100 are seeking a confident and customer centric experience manager with a strong background in client membership services to join the Vogue100 team.

The ideal candidate has experience in luxury membership sales and management working with premium customers and partners. We are looking for a proactive and highly motivated person to join this growing business and who is passionate about designing and delivering the highest level of management for customers worldwide.

Exceptional knowledge in the lifestyle membership industry is a must working with global teams and a willingness to travel.

Key Duties & Responsibilities:

  • Drive membership growth by selling, managing and maintaining a portfolio of clients / members (e.g. new member sales, renewals and member relationship management)
  • Uphold the Vogue100 value proposition (this includes membership benefits, programming, events, brand equity and strategic partnerships).
  • Deliver an excellent customer experience for our clients/members via email, phone and in-person experiences by being highly responsive and agile with communications.
  • Set and work within agreed goals
  • Demonstrate responsible decision making for customer inquiries, escalations, encouraging quick resolution for the customer
  • Work closely with internal stakeholders and collaborate with teams to continue to develop the membership proposition
  • Contribute to and provide input into the overall Vogue100 proposition––including partnerships, events and marketing materials––and continue to develop this groundbreaking membership initiative in collaboration with the rest of the Vogue100 team.
  • Build relationships with key functions of the luxury fashion industry (both internally at Conde Nast and externally) to secure opportunities for membership growth
  • Act as an industry expert to all lifestyle memberships offering across CN markets and titles.
  • Collaborate as a highly motivated team, encouraging continual growth through partnership and development with the team.

Essential Skills & Requirements:

  • 2-5 years of experience working in a sales and/or client service position
  • High net worth client experience
  • Strong knowledge of luxury consumers across North America, Europe, Asia.
  • Resourceful and problem-solving oriented
  • Ability to handle multiple long-range projects, while prioritizing the upkeep of daily tasks
  • Confident with a ‘can-do’ attitude
  • Sociable, out-going and able to represent the Vogue brand in a customer facing role
  • High level attention to detail
  • Fluency in a second language is highly desirable.

The expected base salary range for this position is from $74,000-$100,000. Salary offers are based on a wide range of factors including but not limited to relevant skills, training, experience, and education.

In addition to salary and a generous employee benefits package, successful candidates may also be eligible to receive discretionary bonus compensation.

Similar Jobs

Riot Games - Manager, Software Engineering - Global Player Support

Riot Games

Los Angeles, California, United States (On-Site)
3 Months ago
Riot Games - Financial Accountant - 4 Month Contract

Riot Games

Dublin, County Dublin, Ireland (On-Site)
5 Months ago
bohemia interactive - Java Developer

bohemia interactive

Prague, Prague, Czechia (On-Site)
3 Months ago
PwC - Administrative Assistant - ITSDC (Proby)

PwC

Pasig, Metro Manila, Philippines (On-Site)
9 Months ago
Calix - Senior Technical Account Manager - West Region

Calix

United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

little chicken games - Social Media Internship

little chicken games

Amsterdam, North Holland, Netherlands (Remote)
1 Month ago
Simcorp - Senior Event Marketing Consultant

Simcorp

Warsaw, Masovian Voivodeship, Poland (Hybrid)
3 Weeks ago
London stock Exchange - Senior Operations Manager

London stock Exchange

London, England, United Kingdom (On-Site)
2 Months ago
reversing labs  - Vice President, Product Marketing

reversing labs

United States (Remote)
1 Month ago
Nagarro - Principal Engineer, Delivery

Nagarro

Shanghai, Shanghai, China (On-Site)
9 Months ago
USE Insider - Account Director

USE Insider

Paris, Île-de-France, France (Hybrid)
6 Months ago
Oliver Plus - Integrated Designer

Oliver Plus

Colombia (Remote)
1 Week ago
Redhorse Corp - Mid-Level Data Engineer

Redhorse Corp

Falls Church, Virginia, United States (On-Site)
1 Month ago
Fox Factory - Sr Oracle Developer

Fox Factory

Duluth, Georgia, United States (On-Site)
2 Months ago
Tesla - Automotive Mechatronics Technician/Auto Mechanic

Tesla

Mannheim, Baden-Württemberg, Germany (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in New York, United States

Bungie - Technical UI Designer (Mid to Senior)

Bungie

Bellevue, Washington, United States (Hybrid)
1 Month ago
CRB workforce  - IT Project Coordinator

CRB workforce

Phoenix, Arizona, United States (On-Site)
2 Months ago
Apple - AI Architect

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Gigamon - Technical Marketing Engineer - Cloud

Gigamon

Santa Clara, California, United States (On-Site)
1 Month ago
Rippling - Director, Sales Development

Rippling

San Francisco, California, United States (Hybrid)
3 Months ago
Apple - Senior Product Data Scientist, Media Services

Apple

Cupertino, California, United States (On-Site)
3 Weeks ago
world relief - Director of US External Engagement

world relief

Towson, Maryland, United States (Remote)
1 Month ago
Click Therapeutics - Senior Business Development Manager/Associate Business Development Director

Click Therapeutics

New York, United States (Hybrid)
2 Months ago
Epoch Games - Lead 3D Game Artist

Epoch Games

North Carolina, United States (Remote)
6 Months ago
Morning Star - Senior Application Security Architect

Morning Star

Chicago, Illinois, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

New York, United States (On-Site)

London, England, United Kingdom (On-Site)

London, England, United Kingdom (Hybrid)

New York, United States (On-Site)

Paris, Île-de-France, France (On-Site)

Paris, Île-de-France, France (On-Site)

Taipei City, Taiwan (On-Site)

London, England, United Kingdom (Hybrid)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Condé Nast

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug