Experiences Manager, Vogue100

Vogue100 are seeking a confident and customer centric experience manager with a strong background in client membership services to join the Vogue100 team. The ideal candidate has experience in luxury membership sales and management working with premium customers and partners. We are looking for a proactive and highly motivated person to join this growing business and who is passionate about designing and delivering the highest level of management for customers worldwide.

Exceptional knowledge in the lifestyle membership industry is a must working with global teams and a willingness to travel.

Key Duties & Responsibilities:

• Drive membership growth by selling, managing and maintaining a portfolio of clients / members (e.g. new member sales, renewals and member relationship management)
• Uphold the Vogue100 value proposition (this includes membership benefits, programming, events, brand equity and
• Deliver an excellent customer experience for our clients/members via email, phone and in-person experiences by being highly responsive and agile with communications.
• Set and work within agreed goals
• Demonstrate responsible decision making for customer inquiries, escalations, encouraging quick resolution for the customer
• Work closely with internal stakeholders and collaborate with teams to continue to develop the membership proposition
• Contribute to and provide input into the overall Vogue100 proposition––including partnerships, events and marketing materials––and continue to develop this groundbreaking membership initiative in collaboration with the rest of the Vogue100 team.
• Build relationships with key functions of the luxury fashion industry (both internally at Conde Nast and externally) to secure opportunities for membership growth
• Act as an industry expert to all lifestyle memberships offering across CN markets and titles.
• Collaborate as a highly motivated team, encouraging continual growth through partnership and development with the team.

Essential Skills & Requirements:

• 2-5 years of experience working in a sales and/or client service position
• High net worth client experience
• Strong knowledge of luxury consumers across North America, Europe, Asia.
• Resourceful and problem-solving oriented
• Ability to handle multiple long-range projects, while prioritizing the upkeep of daily tasks
• Confident with a ‘can-do’ attitude
• Sociable, out-going and able to represent the Vogue brand in a customer facing role
• High level attention to detail
• Fluency in a second language is highly desirable.