We are seeking a talented individual to join our Fiduciary Operations team at Marsh. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office.
You will be part of a dynamic team responsible for overseeing credit control operations within our Singapore Asia Placement Hub's (APH) Fiduciary department, ensuring high-quality service delivery and operational excellence.
We will count on you to:
Oversee the day-to-day operations of Marsh SG APH's Fiduciary department, with a specific focus on Credit Control.
Collaborate with internal stakeholders to provide a value-added experience and address operational issues and expectations.
Understand the team's purpose and ensure timely and high-quality delivery to clients, while honouring commitments to internal stakeholders.
Manage Service Level Agreements (SLAs) for accuracy, productivity, and turnaround time with internal and external stakeholders.
Efficiently allocate and utilize resources (people, processes) to optimize operational efficiency.
Foster ongoing communication and relationships with first-line managers of operating companies to exchange performance information, address exceptions, discuss expectations, anticipate process changes, and identify new opportunities.
Provide operational decision support and influence expectations with operating companies to enhance stakeholder experience.
Assess team competencies, potential, and performance levels to develop skill-based development plans and mentor underperforming team members.
Set goals, conduct timely and objective feedback sessions, and identify skill and competency gaps to create learning plans for the team.
Implement people development plans to meet current and future skill requirements.
Foster an engaged workforce by monitoring levels of engagement and intent to stay within the team.
Promote adherence to organizational policies, procedures, and standard operating procedures (SOPs).
Monitor and address performance in risk and compliance, identifying areas for improvement in operational risk.
Report and escalate exceptions related to processes, people, and policies, and participate in decision-making as necessary.
Undertake ad-hoc assignments and support regional office, local business, or Business Process Improvement projects as needed.
What you need to have:
What makes you stand out:
Why join our team:
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