Field Service Engineer (Utrecht/Amsterdam Region)

Job Description

For the role of Field Service Engineer we are looking for skilled professional with strong problem-solving abilities, excellent communication skills, and a solution-oriented mindset.

Your focus will be on supporting our imaging modalities Computed Tomography (CT). You will take ownership of challenges and demonstrate a proactive approach to finding solutions.

As server solutions and system communication play an increasingly important role in our services, expertise and interest in IT solutions will be a valuable asset.

Your role:

• Performing service activities such as regular preventive maintenance (PM), corrective maintenance (CM), troubleshooting, upgrades, installations, and modifications, in accordance with relevant Philips quality standards.
• Maintaining a holistic overview of the system and its functional environment, with attention to features from both a technical and user (clinical) perspective.
• Responsible for the completeness and accuracy of service data, with special attention to test and verification results.
• Timely and accurate submission of work reports, escalation reports, and other relevant administrative tasks as assigned.
• Timely escalation to our Western Europe service support organization.
• Reporting customer feedback and timely follow-up on relevant assigned quality and regulatory training.

You're the right fit if:

• 2 years of experience in IT, Network Diagnosis, System Connectivity, Remote Service within Engineering, Medical, Electromechanical Industries, or Science related environment or equivalent. Knowledge/Experience in Computed Tomography machines and systems as a plus.
• Familiar with computer tools and office software.
• Skilled in building and maintaining customer relationships and related contacts; team player.
• Independent and service-oriented with a logical and methodical approach to problem-solving.
• Structured, organized, with a high level of personal integrity and self-discipline.
• Fluent in spoken and written Dutch and English, Category B driver’s license – must have.
• Preferably hold a bachelor’s degree in Electronics / Mechanics or Electrical Engineering.

How we work together

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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