Founding Account Manager

At Starbridge, our mission is to catalyze a new era of public‑private partnerships in the $1.5T State, Local, and Education (SLED) market. We build tools that help companies identify early buying signals — from job changes to board meeting mentions — and reach the right person at the right time.

The Opportunity

We’re hiring a Founding Account Manager to own the renewal, expansion, and upsell components of our revenue engine. You’ll be the strategic partner for our enterprise clients, ensuring they maximize value from the Starbridge platform while driving sustainable growth through best-in-class net revenue retention. This role combines executive relationship management with hands-on customer success, making you a critical driver of our scaling B2B SaaS business.

What You’ll Do

• Own our revenue retention: Drive renewals, expansions, and upsells across our entire customer base with net revenue retention as your north star KPI
• Lead executive relationships: Serve as the day-to-day strategic partner for enterprise clients, building trust and alignment at the C-suite level
• Conduct quarterly business reviews: Facilitate strategic sessions that align customer objectives with Starbridge’s platform capabilities and roadmap
• Partner cross-functionally: Work closely with Customer Success Managers to ensure seamless customer experiences and identify growth opportunities
• Drive strategic alignment: Ensure our customers’ go-to-market strategies are optimally supported by Starbridge’s evolving platform

Why You’ll Love This Role

• Founding impact: Shape the customer success and revenue operations playbook at a fast-growing startup
• Executive presence: Lead strategic conversations with senior leaders in a $1.5T market
• AI-powered growth: Work at the intersection of artificial intelligence and go-to-market innovation
• Ownership: Own a critical revenue lever with direct impact on company growth and trajectory

You Might Be a Good Fit If You:

• Have proven CSM or Account Management success: You’ve owned renewals and upsells in previous roles, ideally at a B2B SaaS company, with a track record of exceeding NRR targets
• Command executive presence: You can walk into a room of senior executives and lead strategic discussions with confidence and credibility
• Are fascinated by AI’s GTM impact: You understand how artificial intelligence is transforming sales and marketing, and you’re excited to be part of that evolution
• Thrive in ambiguity: As a founding hire, you’re comfortable building processes from the ground up and wearing multiple hats
• Have relevant market experience: Bonus points for experience in government, education, or public sector sales

Why Join Starbridge

• Ownership: Your impact will be as large as you want it to be; we are an incredibly flat team that rewards high performers very quickly.
• Autonomy: You’ll have freedom to innovate and iterate alongside the team.
• Team: Work alongside sharp, collaborative colleagues who value craft and execution.
• Mission: Help modern companies sell into a $1.5T public sector with better intelligence.

Benefits include:

• Competitive salary + early-stage equity
• Company provided Lunch in office everyday
• Complimentary gym (Chelsea Piers Fitness) membership
• Unlimited PTO
• Regular offsites (NYC + global locations)