Fund Secondaries Operations Associate

Nasdaq Private Fund Solutions is looking for an engaging Fund Operations Associate to join our growing private funds team. This role will be primarily responsible for the setup and support of liquidity events for funds within the private equity ecosystem, along with the day-to-day management of client relationships.

The ideal candidate will have1-3 years of relevant operations experience, focused on fund management, fund administration or similar experience in supporting relationships with alternative asset managers, wirehouses, or institutional investors.

Nasdaq Fund Secondaries is the premier provider of secondary liquidity solutions for private securities. The fund liquidity group provides innovative end-to-end solutions to enable seamless transactions for private funds and other private assets. Nasdaq operates in a fast-paced fin-tech environment that is consistently evolving, and the team is setup to deliver on this growth. For over 40 years, Nasdaq has supported companies through every stage of the business lifecycle; leveraging its technology infrastructure, regulatory oversight and operational expertise.

• Responsible for providing exceptional client service for Nasdaq Fund Secondaries clients; taking primary responsibility for driving client satisfaction with service delivery
• Provide operational support for fund secondary transactions, including event setup, transaction support and wire settlement; identify areas of improvement within process in an organized and productive manner
• Ensure smooth delivery during liquidity events by maintaining an open line of communication with clients, service providers and other stakeholders
• Collaborate with internal stakeholders including Technology, Legal, Sales, Product, etc.
• Coordinate with the product team and organizational entities to identify and monitor issues, risks, impacts and dependencies
• Coordinate production support activities and participate in troubleshooting implementation issues
• Cultivate client insights to help improve the product offering; proactively communicate reoccurring customer service issues
• Demonstrate effective time management skills in order to handle tight deadlines and multiple client demands
• Track and resolve inquiries in a timely manner, including follow-up to ensure final resolution is as expected.

This position will be located in Denver, and offers the opportunity for a hybrid work environment at least 3 days a week in office, subject to change, providing flexibility and accessibility for qualified candidates

Education, Experience Professional accomplishments, and Certifications

• Required Education: Bachelor’s degree, or equivalent experience
• Required Experience: minimum of 1 - 3 years of similar business experience, including client service in the financial industry, with a strong preference for prior experience with private markets and alternative assets classes
• Preferred Experience but not required: Background in private equity (fund management, fund administration, legal services, etc.), with experience in secondaries a plus (e.g., GP-led or LP-led transactions, tender offers, stapled secondaries, LP-portfolio sales, Wealth Management, etc.)

Skills, Requirements and Competencies

• Ability to clearly communicate with clients and be proactive in identifying and responding to their needs
• Capable of organizing and coordinating large groups of stakeholders to complete projects
• Strong interpersonal skills
• Able to analyze processes and workflows to pinpoint inefficiencies and collaborate with team members on updating and improving them
• Motivated to tackle new challenges and proactively work with clients and the broader team to achieve the best results
• Possess sense of urgency and the ability to successfully get answers from client when needed to ensure successful completion of a task or project
• Ability to adapt quickly and handle stress in fast-paced, deadline driven environment
• Excellent written and verbal communication skills
• Exceptional computer skills including but not limited to; Windows, Word, PowerPoint and Excel, and the aptitude for learning new systems
• Flexibility to travel as necessary
• Required to obtain applicable Series licenses within 3 months of hire

What We Offer

We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.

The base pay range for this role is $53,400 - $89,100. In addition to base salary, Nasdaq provides a generous annual bonus/commission (short-term incentive), and equity (long-term incentive), comprehensive benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

Nasdaq’s programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities