Game Creation Operations Engineer

Electronic Arts IT group keeps our employees and business operations connected globally. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative and productive. Our team ensures better play across all of EA and we need your help to do that.

Position Summary:

The Operations Engineer Technical Lead uses their systems engineering skills to maintain high quality and performance across our Source Control Management environments around the globe. Our SCM environments are based on Perforce Helix Core, both off-the-shelf and custom developed instances, and you will be the senior technical resource amongst a small team of Perforce operations engineers.

The team is responsible for application troubleshooting, implementing technical fixes and workarounds to bugs, keeping operating systems and application software up to date, working with report data to maintain capacity and performance of the environment, and contributing to the product roadmap.

As the Technical Lead, it will be your duty to continually raise the bar in our key competency areas; product technical expertise, cross team communication and collaboration, mentoring other technical staff, seeking automation opportunities, and general process improvement.

You will work closely with the team's Senior Manager throughout the goal setting and tracking process, ensuring that we balance our focus effectively between day-to-day operational requirements, and other work that creates systematic improvements to our function over time.

The job can be either partly onsite hybrid (EA Vancouver) or offsite from British Columbia, depending on your preference, and you will report to the Senior Manager Game Creation Operations based in the United Kingdom.

Why work on the Perforce Product team?

We help build and run our SCM product in a large, globally distributed environment and we are surrounded by EAIT people who are passionate about Perforce. We work directly with game development teams to improve their workflows and resolve their problems.

We believe in being the catalysts for operational and engineering improvement in a product area that is rapidly changing within Electronic Arts. We are all product owners, and we believe in running high-quality operational environments that focus on continuous improvement and the desire to automate manual processes whenever possible.

Who is the Game Creation Operations Engineer?

• You are a technical expert with Helix Core and act as the team's operational support escalation point
• You guide the team to resolve operational support requests to agreed quality metrics
• You identify repetitive operational tasks for process improvement and automation
• You manage service affecting events (communications, incidents, RCA, and corrective actions)
• You understand system design and implement systems and services that are secure, scalable, reliable, and performant
• You are comfortable working in rapid change environments
• You are customer and product obsessed
• You work within an established Perforce global product team with varied and sometimes overlapping responsibilities

Qualifications:

• Site Reliability Engineer experience
• 3+ years of system admin experience of the Perforce product suite e.g. Helix Core and Helix Swarm
• 5+ years experience with general Source Control Management design, deployment and operational support
• 5+ years experience with Linux system administration
• 2+ years experience of:
• systems automation using BASH, Python, Ruby
• configuration management systems, such as: Puppet, Chef, Ansible
• network fundamentals (DNS, DHCP, TCP/IP, routing, switching, and HTTP)
• Monitor frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar)
• cloud computing concepts, design considerations, and infrastructure/software deployments
• 3+ years in a 24x7 production environment

BC COMPENSATION AND BENEFITS

The base salary ranges listed below are for the defined geographic market pay zones in these locations. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location. EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.

BASE SALARY RANGES

• British Columbia (depending on location e.g. Vancouver vs. Victoria):º $114,050 - $171,750 CAN Annually

Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.