Graduate Trainee Programme (12 months)

College Press, part of Springer Nature, is looking for motivated and passionate recent graduates to join our Customer Services Department as part of a 12-month Graduate Trainee Programme.

This programme provides practical, hands-on experience, allowing you to contribute to customer support and develop skills for a career in publishing.

Minimum Requirements

• A relevant degree or diploma in Business Administration, Communication, or a related field
• Strong communication and interpersonal skills
• High attention to detail and accuracy
• Responsible, motivated, and proactive attitude
• Ability to manage time effectively and multitask
• Willingness to learn and work in a fast-paced, team-oriented environment

Key Responsibilities

• Prepare quotations and raise invoices for telephone, online, and walk-in customer orders, ensuring accuracy and timely processing
• Follow up on quotations and customer orders, including backorders, to ensure completion and customer satisfaction
• Liaise with Finance for accurate customer account reconciliations
• Maintain updated customer databases and accurate records of orders, quotations, invoices, and backorders
• Attend to walk-in customers promptly and professionally
• Support the Customer Services team in daily administrative tasks and contribute to process improvement initiatives