Group Account Lead

Brandtech+ (formerly known as OLIVER+) is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting. Our focus is to connect clients with high-quality solutions, talent and ambitious opportunities worldwide.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Group Account Lead

Location: Remote working living in Mexico

About the role:

Brandtech+ is looking to recruit a Group Account Lead to work as part of the CX (Customer Experience) team to enable account growth and expansion.

What we want to see is a proven track record of scoping and building multi-discipline teams to support various accounts across the greater group. The role will include being the face of Brandtech+ in the upfront conversations with the leadership in Oliver and The BrandTech Group, as the potential and new accounts start to come onboard. Proposals and solutions for the individual business/account needs will be a core part of the role, ensuring that the correct solution (considering the type of work, disciplines, time zones etc.) is put in place to best service the end client’s needs. We are looking for great leadership and a proactive approach to problem solving and growth. You should have meticulous attention to detail, understand the importance of the agency/client relationship, managing multiple accounts for the agency all at once and you will have proven yourself as a safe pair of hands on the day-to-day management of the account needs.

This is a great opportunity for a levelheaded, strategic thinker, who has gravitas with both internal talent and client, who is able to navigate difficult conversations and find solutions. We value hard work, and we want to have fun doing it. The role ensures delivery against growth and account performance targets, alongside maintaining positive working relationships across all accounts in the group.

What you will be doing:

• Line management of Account Directors and Senior Account Managers/Project Managers
• Handle revenue growth through the existing portfolio and actively looking for opportunities for new business across the group companies
• Provide accurate gross profit & MI reports to senior management, including margin management
• Build strong value-add client relationships at various levels.
• Work in true collaboration with multiple clients and be responsible for Brand Guardianship on their projects to ensure that the client experience is as positive as possible.
• Own the execution of projects, run rates and client satisfaction through catchups with job owners and the weekly account/project management WIP.
• Help identify and convert business development and new business opportunities with assigned clients.

1.Team Leadership & People Management

• Lead the CX Squad in all delivery and customer service responsibilities & oversee that all service needs, standards, quality and expectations are met.
• Help build on an existing team of resources to service multiple accounts.
• Manage utilisation of the squad and pull time utilization reports to track and monitor resource usage.
• Work collaboratively, motivate and encourage the closer and wider teams, ensuring all team members remain focused and feel supported.
• Help drive the recruitment process for all permanent, temporary, and freelance roles within your teams.
• Manage daily/weekly WIP meetings with the squad.
• Lead your teams, leaning on existing resources to feedback information that helps drive an efficient and scalable process.
• Provide leadership to your teams as well as helping develop strategy and vision for Account Operations.
• Ensure time sheets are completed accurately and weekly.

2. Operational Excellence & Process Improvement

• Help adhere to all key processes to ensure a streamlined/efficient account that outlines the correct way to share resources, billing processes, playbooks etc.
• Help create a solid way of working and ensure correct processes are followed and adopted.
• Ensure that all Ops Governance processes, policies, standards and activities are adhered to, tracked, actioned daily and reported on as and when required
• Identify gaps in processes and proactively implement improvements to streamline workflows and drive operational efficiencies.
• Help build a global approach to work across 3 time zones, ensuring an "always on" approach.
• Strive to follow and implement best practice production and creative processes.
• Setup and help run weekly Ops/Bolt/Catchup calls with the various teams.
• Ensure administration tasks are maintained according to best practices and of the highest standards.

3. Project Delivery & Quality Assurance

• Own the performance and quality of PM delivery across projects.
• Oversee and govern the delivery performance of all projects in respective squads.
• Ensure work delivered is within the brief, on quality, and on time.
• Quality check (QC) a resource work before sending to the PM.
• Oversee your teams' WIPs and maintain knowledge of projects without being pulled into day-to-day management (maintaining an oversight role).
• Identify, manage, and mitigate project risks at all times, offering alternative solutions where needed.

4. Client & Stakeholder Management

• Pertains to building and maintaining strong, positive relationships with clients and internal partners.*
• Develop and maintain strong client relationships (internally and externally) through clear communication and trust.
• Be confident with clients, challenging them when necessary while keeping a positive relationship.
• Negotiate to create win-win compromises with clients on behalf of your team members.
• Conduct timely and accurate communication (written and verbal) with all senior stakeholders.
• Act as the final escalation point for the client for any team issues, providing solution-based problem-solving.
• Ensure each global team always delivers to the expected levels of client service.

5. Commercial Acumen & Business Growth

• Oversee Financial Exposure across all assigned accounts to meet KPI requirements.
• Help with business development and actively look for new opportunities within the current portfolio.
• Identify and implement ways to optimize the account with a focus on delivery and revenue increase.
• Assist in scoping and compiling proposals for new accounts, acting as a client lead in presenting scopes, cost estimates, and timing plans.
• Work on multiple accounts supporting initial scoping through implementation and team onboarding.
• Continually look to augment ways of working and relationships to grow the footprint of resources/services per account.

6. Strategic & Technical Leadership

• Support the business to develop technical excellence, looking closely at Automation offerings.
• Demonstrate a proven track record of understanding digital marketing to help scope projects accurately.
• Keep up to date with industry news, agency case studies, and innovations that clients can benefit from.
• Help drive the responsibility for the ultimate output quality, commercials, and stakeholder relationships.
• Provide leadership in developing strategies and vision for Account Operations.

TEAM DEVELOPMENT AND INSPIRATION

• Actively participate in the sharing of knowledge and the facilitation of learning within the Studio.
• Encourage a great team environment whilst keeping client centricity at the core of the team culture and values.
• Influence and inspire your internal team to deliver projects to a high standard, including QC.
• Manage and supervise direct and indirect reports, harnessing their development and performance in a manner that ensures maximum efficiency.
• Manage, oversee, and coordinate the sharing of knowledge and the facilitation of learning within the studio. Improving business practices, processes, aiding and promoting the development of creative ideas, and introducing new internal developments/services.

What you need to be great in this role:

• Experienced leader and a strong understanding of how to motivate and develop high performing teams.
• Experience of building and sustaining meaningful client partnerships whilst maintaining a strong commercial focus.
• Results driven – creation of and delivery against business plans driven by growth targets
• Excellent communication skills to be able to robustly present ideas to clients, and continually cascade knowledge / news throughout immediate team and the wider business
• Confident working autonomously with partner or 3rd party agencies
• Excellent presentation skills – both written and spoken
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.
• Highly creative with the ability to generate ideas and practically contribute to studio output.
• Experience in multiple sectors including FMCG, Automotive and Lifestyle.
• 10+ years of relevant experience in:
• Digital
• Print
• Motion Graphics
• Web Design
• UX-UI
• Artwork
• Production

Our values shape everything we do:

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Brandtech+, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

Brandtech+ has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.'