Guest Relationship Officer in 5 star international chain hotels in China

The Guest Relationship Officer will master hotel facilities, guide guests, and resolve complaints. Key responsibilities include gathering suggestions, assisting with front desk check-in/out, and timely processing of lost items. The role also involves supporting VIP shuttle work, ensuring smooth lobby operations, maintaining staff grooming, service quality, and public area cleanliness. Special attention to VIP bookings and guest reception is crucial for this position.

Must Have

• Master hotel facilities and business hours of all divisions.
• Timely and accurately guide guests into the hotel.
• Help to solve guests’ complaints.
• Gather guests’ suggestions and report to superiors.
• Assist with front desk Check in/out.
• Timely processing of items left by guests in the hotel.
• Take the initiative to contact to help guests find lost items.
• Assist superiors for VIP shuttle work and during VIP transactions.
• Responsible for lobby operation: staff grooming, work discipline, quality of service.
• Ensure public area’s cleanness, orderly, and equipments in good condition.
• Pay attention to VIP and special requirements of booking.
• Timely update relevant information to ensure VIP and special guests book and stay in good working order.
• Receive or welcome guests in the lobby.
• Good English speaking.
• Obtained a bachelor degree from 2 years or above (for work visa purpose).

Good to Have

• Hotel work experience.

Perks & Benefits

• Free food
• Free accommodation
• Free flights
• Eligible Chinese holidays
• Social insurance
• Canteen and some western outlets meals provided

Company Description

Introduction: Striking, modern glass and chrome exterior distinguishes the hotel from the growing collection of luxury hotels in this internationally influential business district. Yet, as guests step inside, the architectural fashion gives way to Feng Shui, bringing balance to a lobby that is sophisticated, warm and comfortable. Featuring more than 521 elegantly appointed guest rooms with stunning skyline views of the city, a world-class rejuvenating spa , four acclaimed restaurants and state-of-the-art event venues , this distinctive five star hotel orchestrates exceptional experiences in the city with artistry, surprise and personalized attention for business and leisure travelers alike.

Job Description

Master the various facilities of hotel and business hours of all divisions.

Timely and accurately guide the guests into the hotel. And help to solve guests’ complaints.

Gather guests’ suggestions and report to superiors.

Front desk Check in/out assistance.

Timely processing of items left by guests in the hotel, take the initiative to contact to help guests find them back.

Assist superiors for the VIP shuttle work and help during the VIP transaction.

Responsible for the operation in the lobby: staff grooming, work discipline, quality of service, as well as public area’s cleanness, orderly, and equipments in good condition.

Pay attention to VIP and special requirements of booking, timely update of relevant information, to ensure that VIP and special guests book and stay in good working order, in the lobby to receive or welcome guests

Qualifications

1. Good English speaking.

2. Interested in the hospitality industry, with hotel work experience is preferred.

3. With a sense of service and adaptability

4. Obtained a bachelor degree from 2 years or above, (for work visa purpose)

Additional Information

Salary negociated, with free food, free accommodation, free flights.

Eligible Chinese holidays, social insurance.

Canteen and some western outlets meals provided.