Head Hostess

SLS Dubai Hotel and Residences, a luxury 5-star hotel under the Accor group, is seeking a Head Hostess. This role involves overseeing reservation and reception operations, maximizing revenue, and ensuring exceptional guest experiences. The Head Hostess will lead and develop a high-performing team, manage customer relationship initiatives, and maintain a professional presence. Responsibilities also include training, scheduling, and supporting menu implementation and administration, fostering a culture of pride and ownership within the department.

Must Have

• Accountable for smooth operation of reservation and reception shifts
• Maximize revenue opportunities
• Consistently exceed guest expectations
• Develop a motivated and high performing team
• Conduct on-the-job and off-the-job training for the reception team
• Maintain a good presentable composure on the floor at all times
• Manage employee scheduling to maximize productivity and minimize payroll costs
• Proactive in highlighting recruitment needs and involved in selection process
• Ensure all team members receive, understand, and sign their job description
• Deliver departmental standards of performance and presentation
• Instill a culture of pride, ownership, and desire to exceed expectation
• Ensure each shift is reviewed and handovers/briefings are carried out
• Liaise with kitchen and restaurant for seamless customer service
• Leadership skills
• Excellent reading, writing and oral proficiency in English
• Strong interpersonal skills and able to establish a good rapport with guests
• Possess full knowledge of restaurant’s seating/table plan
• Computer knowledge (Microsoft Excel, Word, Powerpoint)

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• To be accountable for the smooth operation of each reservation and reception shift
• Maximizing revenue opportunities
• Consistently exceed guest expectations
• Develop a motivated and high performing team, committed to delivering clear goals
• Develop a positive, direct and open relationship with all colleagues
• Management and ownership of LPM’s customer relationship initiatives
• To conduct on the job as well as off the job training for the reception team
• To maintain a good presentable composure on the floor at all times
• Support delivery of menu implementation timetable
• Support timely administration of correspondence
• To manage the scheduling of employees in line with varying business levels in order to maximize productivity and minimize payroll costs
• Proactive in highlighting recruitment needs and actively involved in the selection process
• Create user-friendly organized filing systems
• Develop and agree with the General Manager, a calendar of training requirements
• Delivery of a consistent and effective appraisal process
• Identify development needs and opportunities within the department
• Ensure all members of the team, receive, understand and sign their job description
• Pro-active in updating self and colleagues on relevant systems
• Deliver departmental standards of performance and presentation
• Stimulate change, challenge assumption and ways of working to move the business forward
• Develop a positive and direct relationship with all colleagues
• Within the department, instill a culture of pride, ownership and desire to exceed expectation
• Ensure each shift is reviewed and handovers/briefings are carried out
• To liaise with the kitchen and restaurant to enable the delivery of seamless customer service

Qualifications

• Customer requests, queries or complaints are investigated and administered within 24hrs
• Clear understanding of guest expectations across all members of the department demonstrated by the completion of the skills and standards programmed
• Develop a competent understanding of food, wine and all menus
• Support Manager by being flexible and co-operative in the pursuit of departmental and restaurant goals
• Leadership skills
• Excellent reading, writing and oral proficiency in English
• Well-presented and professionally groomed at all times
• Strong interpersonal skills and able to establish a good rapport with guests
• Possess full knowledge of restaurant’s seating/table plan
• Computer knowledge (Microsoft Excel, Word, Powerpoint)